Client Advisor

Cricks Auto Group; Brisbane; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Team environment

Career progression

Safe workplace

Job summary

Cricks Highway in Springwood, QLD is seeking a dedicated Client Advisor to join our retail team. You will be the face of the store, greeting customers, offering product recommendations, and processing sales at the point of sale.

This full-time role emphasizes delivering outstanding customer service, maintaining a welcoming environment, and contributing to sales performance through effective engagement and product knowledge. Weekend availability is typically required.

Qualifications

• Customer service experience in retail preferred.
• Strong communication and interpersonal skills.
• Able to multitask and manage time in a busy store environment.
• Basic numeracy and accuracy when handling transactions.

Responsibilities

• Greet customers warmly at the store entrance.
• Assist customers in selecting products to meet needs.
• Provide product knowledge and recommendations.
• Process transactions accurately at POS.
• Handle customer enquiries and resolve issues professionally.
• Keep store clean, organized and welcoming.
• Restock shelves and maintain product displays.
• Support promotions and merchandising activities.
• Build lasting customer relationships and invite repeat business.
• Contribute to achieving sales targets and store performance.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Numeracy

Reliability

POS experience

Tools

POS systems

Job description

Cricks Highway is seeking an enthusiastic and customer-focused Client Advisor to join our team in Springwood, QLD. This is a full-time position that plays a vital role in delivering exceptional service to our clients and contributing to the success of our retail operations. As a Client Advisor, you will be the face of Cricks Highway, building relationships with customers and ensuring their needs are met with professionalism and care. This role is essential to maintaining our reputation for outstanding customer service and driving sales performance across our store.

What you'll be doing

• Greeting customers warmly and professionally upon arrival at the store
• Assisting customers in identifying and selecting products that best meet their needs and preferences
• Providing product knowledge and recommendations to help customers make informed purchasing decisions
• Processing transactions accurately and efficiently at the point of sale
• Handling customer enquiries, concerns and complaints with patience and professionalism
• Maintaining an organised, clean and welcoming store environment
• Restocking shelves and displays to ensure product availability and visual appeal
• Supporting store promotions and participating in merchandising activities
• Building lasting customer relationships and encouraging repeat business
• Contributing to achieving sales targets and store performance goals

What we're looking for

• Strong communication skills with the ability to engage customers in a friendly and helpful manner
• Customer service experience, preferably in a retail environment
• Excellent interpersonal skills and a genuine passion for helping others
• Ability to multitask and manage time effectively in a busy retail setting
• Basic numeracy skills and accuracy when handling transactions and payments
• Reliability and a strong work ethic with punctuality and commitment to shifts
• A positive attitude and willingness to learn new products and systems
• Physical capability to stand for extended periods and lift stock as required
• Flexibility to work weekends and public holidays as needed
• Previous experience with point-of-sale systems is advantageous

What we offer

• Competitive remuneration package commensurate with experience
• Comprehensive staff discounts on our product range
• Ongoing training and development opportunities to enhance your skills and knowledge
• A supportive and collaborative team environment where your contributions are valued
• Career progression opportunities within Cricks Highway
• A safe and inclusive workplace committed to the wellbeing of all employees

About us

Cricks Highway is a leading retailer committed to providing customers with quality products and exceptional service. We pride ourselves on our customer‑centric approach and our team's dedication to excellence. With a strong presence in the local community, we strive to create a welcoming shopping experience where customers feel valued and supported. Our success is built on the passion and professionalism of our team members, and we are proud to foster a workplace culture that encourages growth, inclusivity and mutual respect.

If you are ready to make a difference in a dynamic retail environment and deliver outstanding customer service, we would love to hear from you. to join the Cricks Highway team at Springwood.