Assistant Service Manager | Northside KIA & Hyundai

Eagers Automotive; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company car included

Laptop with remote access

Career progression

Onsite dealer meetings

Job summary

Eagers Automotive Brisbane is seeking a driven Assistant Service Manager to lead the front and back counter operations within our Kia and Hyundai service department. This hands-on leadership role focuses on improving bookings, reception clarity and customer flow while supporting workshop teams.

You will manage daily bookings, customer experience and Express Service workflows, while developing the team and ensuring professional, timely resolutions.

Qualifications

• 5+ years franchise dealership experience in an automotive Service Advisor or Assistant Service Manager role.
• Strong communication and conflict resolution skills.
• Customer-focused with leadership capabilities.

Responsibilities

• Lead and manage the front counter, Warranty and Reception operation.
• Drive customer experience and NPS/CSI performance.
• Oversee daily bookings, customer flow and driveway operations.
• Champion the Express Service Operation maximising efficiency.
• Support advisor performance, structure and consistency in process.
• Handle escalations and ensure professional, timely resolutions.
• Work closely with workshop control, parts and management teams.
• Manage your own customer base, handling around 10 vehicles per day.

Skills

Franchise dealership experience

People leadership

Customer service excellence

Communication skills

Conflict resolution

Job description

AutomotiveFranchised dealershipexperience is essential for this role. Applications without relevant automotive experience will not be considered.

Backed by one of Australia’s largest automotive groups, Eagers Automotive, we are looking for a driven and people-focused Assistant Service Manager to lead the front and back counter operations within our KIA and Hyundai Nundah service department.

As part of a new structure, this role sits within the leadership team and is front of house oriented to create better booking / reception clarity, stronger frontline support and improved communication and outcomes through the service operation.

WHATS ON OFFER:

Very competitive base salary with a strong commission and bonus structure

Laptop with remote access

Company car included

Clear leadership structure with strong support

Onsite dealer meetings with your brand representatives to support development and drive results

Career progressionavailableacross the Norris Motor Group Hub and Eagers Automotive

Established team in a busy Metropolitan environment

The role:

Lead and manage the front counter, Warranty and Reception operation

Drive customer experience and NPS/CSI performance

Oversee daily bookings, customer flow and driveway operations

Champion the Express Service Operation maximising efficiency

Support advisor performance, structure and consistency in process

Handle escalations and ensure professional, timely resolutions

Work closely with workshop control, parts and management teams

Manage your own customer base, handlingaround10 vehicles per day

What we’re looking for:

5 Years minimum Franchise Dealership experience in an automotive Service Advisor orAssistantService Manager role is essential

Strong understanding of dealership front counter operations and customer handling

Adevelopingleader who can bring structure, accountability and consistency

Strong communication and conflict resolution skills

Customer-focused with the ability to influence survey outcomes

Organised and comfortable in a fast-paced environment

This is a leadership role focused on people, process and customer experience, while remaining hands‑on with your own customers.

If you are looking to step into a role with clear structure, strong support, great earning potential and genuine work‑life balance, we would like to hear from you.