Service Advisor

Nunawading Motor Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team environment

Career progression

Learning opportunities

Public transport nearby

Job summary

Nunawading Motor Group is seeking a Service Advisor at our Hyundai Service Department, reporting to the Service Manager. You will be the friendly, professional face of our service team, building strong customer relationships and guiding the service journey from booking to collection across multiple brands.

The role emphasizes delivering an outstanding customer experience, coordinating bookings, communicating timelines and costs, and collaborating with technicians to ensure smooth service

Qualifications

• Experience as a Service Advisor or similar customer-facing automotive role.
• Excellent communication and interpersonal skills with the ability to build rapport with customers.
• Strong organisational skills and exceptional attention to detail.
• Proactive, reliable approach and the ability to manage competing priorities.
• A positive attitude and a genuine commitment to customer satisfaction.
• Ability to work collaboratively with technicians, service management and other dealership departments.
• Experience with Xtime and ERA Power is advantageous, but not essential.

Responsibilities

• Coordinating and managing service bookings efficiently and professionally.
• Welcoming customers and guiding them through the service process from vehicle drop-off to collection.
• Identifying customer needs and clearly communicating service requirements, recommendations, costs and timelines.
• Liaising with technicians and the service team to ensure work is completed efficiently and customers are kept informed.
• Providing accurate updates and following up with customers throughout the repair process.
• Identifying opportunities to enhance the customer experience and build long-term relationships.
• Maintaining accurate service records and ensuring all administrative tasks are completed to a high standard.
• Going above and beyond to deliver an outstanding customer experience.

Skills

Customer focus

Communication

Organisational skills

Problem solving

Teamwork

Interpersonal skills

Tools

Xtime

ERA Power

Job description

Nunawading Motor Group is a proudly family-owned automotive group representing an exciting range of brands, including Hyundai, Chery, LDV, RAM, Jeep and Lepas. We believe great businesses are built on great people, strong teamwork and exceptional customer experiences.

We’re passionate about creating a positive workplace where people feel supported, valued and encouraged to grow. With a focus on teamwork, continuous improvement and delivering outstanding service, we’re looking for someone who shares our enthusiasm for the automotive industry and enjoys making a difference every day.

About Us

Nunawading Motor Group is a proudly family-owned automotive group representing an exciting range of brands, including Hyundai, Chery, LDV, RAM, Jeep and Lepas. We believe great businesses are built on great people, strong teamwork and exceptional customer experiences.

We’re passionate about creating a positive workplace where people feel supported, valued and encouraged to grow. With a focus on teamwork, continuous improvement and delivering outstanding service, we’re looking for someone who shares our enthusiasm for the automotive industry and enjoys making a difference every day.

About the Role

Based at Nunawading Hyundai Service Department and reporting to the Service Manager, you’ll play a key role in delivering an exceptional aftersales experience for our customers across our range of automotive brands.

As a Service Advisor, you’ll be the friendly, professional face of our service department, building strong customer relationships and ensuring every vehicle’s service journey runs smoothly from booking through to collection.

Your responsibilities will include:

• Coordinating and managing service bookings efficiently and professionally.

• Welcoming customers and guiding them through the service process from vehicle drop-off to collection.

• Identifying customer needs and clearly communicating service requirements, recommendations, costs and timelines.

• Liaising with technicians and the service team to ensure work is completed efficiently and customers are kept informed.

• Providing accurate updates and following up with customers throughout the repair process.

• Identifying opportunities to enhance the customer experience and build long-term relationships.

• Maintaining accurate service records and ensuring all administrative tasks are completed to a high standard.

• Going above and beyond to deliver an outstanding customer experience.

About You

You’re a customer-focused professional who enjoys building relationships, solving problems and working as part of a supportive team. You take pride in your work, communicate confidently and thrive in a fast-paced environment.

To be successful in this role, you’ll bring:

• Previous experience as a Service Advisor or in a similar customer-facing automotive role.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.

• Strong organisational skills and exceptional attention to detail.

• A proactive, reliable approach and the ability to manage competing priorities.

• A positive attitude and a genuine commitment to customer satisfaction.

• The ability to work collaboratively with technicians, service management and other dealership departments.

• Experience with Xtime and ERA Power is advantageous, but not essential.

Why Join Nunawading Motor Group?

• Join a team where people matter, collaboration is encouraged and your contribution is valued.

• Work across an exciting portfolio of brands, including Hyundai, Chery, LDV, RAM, Jeep and Lepas.

• Be part of a growing dealership group with opportunities to develop your skills and progress your career.

• Access ongoing learning and support to help you succeed.

• Work alongside passionate automotive professionals who value teamwork, positivity and delivering great results.

• Enjoy a Nunawading location close to public transport and local amenities.