Service Advisor | West-Star Hyundai

Eagers Automotive; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Discounts on health & wellbeing

Employee Assistance Program

Novated leasing options

Car servicing discounts

Job summary

Toowoomba Hyundai is seeking a motivated Service Advisor to join our busy aftersales team in Toowoomba. You’ll be the key link between customers and workshop, ensuring seamless service management from start to finish.

As a Service Advisor, you’ll greet customers, schedule services, provide quotes, and maintain clear communication throughout the process. Experience in automotive customer service and a positive, professional attitude are essential; a current Australian driver’s licence is required.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role.
• Strong communication and relationship-building skills.
• Excellent organisational and time management abilities.
• A professional and positive attitude.
• Confidence using computer systems and dealership software.
• The ability to work effectively in a busy team environment.
• A current Australian driver's licence.

Responsibilities

• Greeting customers and understanding their servicing requirements.
• Preparing service schedules and repair orders.
• Providing accurate service recommendations and quotations.
• Maintaining regular communication throughout the service process.
• Coordinating workflow with technicians and the workshop team.
• Identifying additional service opportunities to maximise customer satisfaction and earnings.
• Delivering an outstanding customer experience every time.

Skills

Customer service

Communication

Teamwork

Organisation

Australian driver's licence

Tools

Dealership software

Job description

Toowoomba Hyundai is a well-established dealership with a reputation for delivering exceptional customer service and quality vehicle ownership experiences. Our team is passionate about building lasting customer relationships and helping every guest receive a seamless service experience.
We're looking for a motivated and customer-focused Service Advisor to join our busy aftersales team. If you enjoy working with people, thrive in a fast-paced environment, and are driven by achieving results, we'd love to hear from you.

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team, ensuring every vehicle service is managed professionally from start to finish.
Key responsibilities include:

• Greeting customers and understanding their servicing requirements

• Preparing service schedules and repair orders

• Providing accurate service recommendations and quotations

• Maintaining regular communication throughout the service process

• Coordinating workflow with technicians and the workshop team

• Identifying additional service opportunities to maximise customer satisfaction and earnings

• Delivering an outstanding customer experience every time

This role offers a competitive salary package with a rewarding commission structure for high performers.

About You

To be successful in this role, you'll ideally have:

• Previous experience as a Service Advisor or in a customer-facing automotive role

• Strong communication and relationship-building skills

• Excellent organisational and time management abilities

• A professional and positive attitude

• Confidence using computer systems and dealership software

• The ability to work effectively in a busy team environment

• A current Australian driver's licence

Experience within an automotive dealership environment will be highly regarded.

Why Join Toowoomba Hyundai

At Toowoomba Hyundai, you'll join a supportive team that values customer service, teamwork, and personal growth. You'll have the opportunity to make a genuine impact while being recognised and rewarded for your performance through an attractive commission structure.

• Unlock exclusive discounts that support your health and wellbeing—from fitness memberships to insurance savings.

• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.

• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.

• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

You’ll benefit from ongoing training, career development opportunities, and clear pathways for progression. As part of the largest and most admired automotive network in Australia, you’ll have access to industry-leading resources and long-term career opportunities.