Automotive Sales Advisor / Store Manager

Rapid Tune; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Direct access to owner

Performance-based bonus

Support from experienced technicalteam

Job summary

Rapid Tune Underwood is seeking an Automotive Service Sales Manager to lead front office sales and customer service at our Underwood workshop. You will convert enquiries into approved work, quote accurately, and keep customers informed from booking to collection.

Ideal candidates have automotive service advising or aftermarket sales experience, strong organisational skills, and comfort using Mechanic Desk. Competitive salary with bonus and direct owner access await.

Qualifications

• Proven ability to convert enquiries into sales.
• Experience in automotive service advising, aftermarket sales, parts or similar.
• Ability to explain vehicle repairs and servicing in straightforward terms.
• Strong organisation and ability to manage several jobs and customer enquiries.
• Attention to detail when quoting, ordering parts and maintaining records.
• Reliability and accountability for your work and results.
• Confidence using computer systems; Mechanic Desk experience is an advantage.

Responsibilities

• Handle phone, email and face-to-face enquiries promptly and professionally.
• Prepare accurate, itemised service and repair quotes using technician findings, parts pricing and labour requirements.
• Clearly explain recommended repairs, answer questions and obtain customer approval before work proceeds.
• Proactively follow up outstanding quotes, deferred repairs and missed bookings.
• Identify servicing needs, including items due under service schedule.
• Allocate jobs to technicians and monitor progress, keeping customers informed.

Skills

Sales experience

Customer service

Quoting

Organisation

Education

Mechanical trade qualification (advantageous)

Tools

Mechanic Desk

Job description

Automotive Sales Advisor / Store Manager

Automotive Service Sales Manager
Rapid Tune Underwood | Underwood

Are you confident selling automotive services, building customer relationships and keeping a busy workshop diary moving?

Rapid Tune Underwood is seeking a proactive Automotive Service Sales Manager to take ownership of front office sales and customer service at our Underwood workshop.

Your main focus will be converting enquiries and quotes into approved work, ordering the right parts, allocating jobs and keeping customers informed from booking through to collection.

We’re looking for someone who follows through, takes responsibility and can deliver strong sales results while earning customers’ trust.

What you’ll be doing

Sales and quoting

Handle phone, email and face-to-face enquiries promptly and professionally.

Prepare accurate, itemised service and repair quotes using technician findings, parts pricing and labour requirements.

Clearly explain recommended repairs, answer questions and obtain customer approval before work proceeds.

Proactively follow up outstanding quotes, deferred repairs and missed bookings.

Identify relevant servicing and maintenance needs, including items due under the vehicle’s service schedule.

Work towards agreed sales, conversion, margin and customer retention targets.

Parts and job coordination

Order parts through nominated suppliers, checking suitability, pricing and availability.

Follow up deliveries and resolve incorrect, missing or delayed parts.

Manage unused parts returns and supplier credits.

Prepare complete job cards and maintain an organised booking diary.

Allocate jobs to technicians in consultation with the workshop lead, considering capacity, parts availability and promised completion times.

Monitor job progress and communicate changes early.

Customer service and front office

Keep customers updated throughout the day, including progress, additional work, costs and collection times.

Build repeat business through clear advice, reliable communication and consistent follow-up.

Handle customer concerns professionally and escalates issues when required.

Complete invoices, process payments and explain completed work at vehicle handover.

Keep customer details, approvals, declined work and follow-up records accurate in Mechanic Desk.

Maintain a clean, organised and professional reception area.

What you’ll bring

A proven ability to convert enquiries into sales and follow opportunities through to completion.

Experience in automotive service advising, aftermarket sales, parts or a similar customer-facing automotive role.

The ability to explain vehicle repairs and servicing in straightforward terms.

Strong organisation and confidence managing several jobs and customer enquiries at once.

Attention to detail when quoting, ordering parts and maintaining records.

Reliability, initiative and accountability for your work and results.

Confidence using computer systems; Mechanic Desk experience is an advantage.

A mechanical trade qualification is advantageous but not essential.

What we offer

A competitive base salary of $80,000–$110,000, depending on experience, plus superannuation.

A performance-based bonus that rewards results.

Full-time, ongoing employment.

Direct access to the owner and support from an experienced technical team.

Ownership of the front office sales function, with clear expectations and measurable goals.

Working hours

Monday to Friday, 8:00 am–5:30 pm, and Saturday, 8:00 am–12:00 pm.