Automotive Service Sales Lead | Front Office

Rapid Tune; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Direct access to owner

Performance-based bonus

Support from experienced technicalteam

Job summary

Rapid Tune Underwood is seeking an Automotive Service Sales Manager to lead front office sales and customer service at our Underwood workshop. You will convert enquiries into approved work, quote accurately, and keep customers informed from booking to collection.

Ideal candidates have automotive service advising or aftermarket sales experience, strong organisational skills, and comfort using Mechanic Desk. Competitive salary with bonus and direct owner access await.

Qualifications

• Proven ability to convert enquiries into sales.
• Experience in automotive service advising, aftermarket sales, parts or similar.
• Ability to explain vehicle repairs and servicing in straightforward terms.
• Strong organisation and ability to manage several jobs and customer enquiries.
• Attention to detail when quoting, ordering parts and maintaining records.
• Reliability and accountability for your work and results.
• Confidence using computer systems; Mechanic Desk experience is an advantage.

Responsibilities

• Handle phone, email and face-to-face enquiries promptly and professionally.
• Prepare accurate, itemised service and repair quotes using technician findings, parts pricing and labour requirements.
• Clearly explain recommended repairs, answer questions and obtain customer approval before work proceeds.
• Proactively follow up outstanding quotes, deferred repairs and missed bookings.
• Identify servicing needs, including items due under service schedule.
• Allocate jobs to technicians and monitor progress, keeping customers informed.

Skills

Sales experience

Customer service

Quoting

Organisation

Education

Mechanical trade qualification (advantageous)

Tools

Mechanic Desk

Job description

Rapid Tune Underwood is seeking an Automotive Service Sales Manager to lead front office sales and customer service at our Underwood workshop. You will convert enquiries into approved work, quote accurately, and keep customers informed from booking to collection.

Ideal candidates have automotive service advising or aftermarket sales experience, strong organisational skills, and comfort using Mechanic Desk. Competitive salary with bonus and direct owner access await.