Automotive Engine Liaison & Admin Coordinator

Engine Engineering group.; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Job summary

Engine Engineering group seeks a motivated Customer Liaison & Administration Assistant in Wacol to support customers and the workshop, coordinating jobs from enquiry to completion. The role requires strong engine knowledge, excellent communication and solid administrative skills within a hands-on automotive environment.

Key duties include first-contact customer support, quotes, bookings, invoicing, and data entry, with a focus on accuracy, timeliness and teamwork.

Qualifications

• Strong customer service and communication skills.
• Knowledge of automotive engines and engine terminology.
• Experience in automotive, mechanical, engine reconditioning or related industry.
• Good administrative, data entry and record-keeping skills.
• Ability to manage multiple tasks and priorities.
• Proactive with attention to detail and able to work independently.

Responsibilities

• Act as the first point of contact for customers via phone, email and in person.
• Liaise with customers regarding engine reconditioning enquiries, job progress, quotes and completion timelines.
• Assist with job bookings, work orders, job cards and general workshop administration.
• Prepare and follow up on quotes, invoices and customer documentation.
• Communicate effectively with suppliers and workshop supervisors.
• Assist with job tracking, scheduling and coordinating customer requirements with workshop priorities.
• Understand engine components, terminology and basic operation to assist with customer enquiries.
• Maintain accurate customer records and update job management systems.
• Follow up on outstanding enquiries, approvals and jobs.
• Provide professional, friendly and reliable customer service at all times.
• Support the day to day administrative operations of the business.

Skills

Customer liaison

Administration

Engine knowledge

Data entry

Scheduling

Workshop coordination

Tools

Job management system

Microsoft Office

Job description

Engine Engineering group seeks a motivated Customer Liaison & Administration Assistant in Wacol to support customers and the workshop, coordinating jobs from enquiry to completion. The role requires strong engine knowledge, excellent communication and solid administrative skills within a hands-on automotive environment.

Key duties include first-contact customer support, quotes, bookings, invoicing, and data entry, with a focus on accuracy, timeliness and teamwork.