Customer Support Administrator - QLD

Wirtgen Group; Gold Coast City; Hybrid; AUD 40,000 - 55,000; Part time

Benefits offered by this job

Hybrid work

Free on-site parking

Employee Assistance Program

Job summary

WIRTGEN AUSTRALIA seeks a part-time Customer Support Administrator who delivers administrative, operational, and customer-focused support across service, aftersales, and digital functions.

The role is based at Stapylton, QLD, with hybrid work up to 2 days from home per week after probation. It involves data accuracy, onboarding, licensing, and cross-functional coordination within the WIRTGEN GROUP.

Qualifications

• Relevant experience in customer support, administration, or service operations.
• Experience with digital platforms, databases, or enterprise systems preferred.
• Exposure to aftersales, service, or equipment industries advantageous.

Responsibilities

• Respond to incoming customer service enquiries, providing timely, accurate, and professional support.
• Coordinate and execute customer onboarding for JD Operations Center.
• Prepare and distribute digital and aftersales onboarding welcome packs.
• Manage Customer Experience (CX) surveys, including tracking responses and coordinating follow-up actions to improve customer satisfaction.
• Proactively engage customers to support connected equipment fleet reviews for the installed base.
• Maintain accurate and up-to-date machine master data across systems.

Skills

Customer service

Attention to detail

Multitasking

Organisational skills

CRM familiarity

Tools

Microsoft Office

CRM systems

Enterprise systems

SAP

Job description

WIRTGEN AUSTRALIA seeks a part-time Customer Support Administrator who plays a critical role in delivering high-quality administrative, operational, and customer-focused support across service, aftersales, and digital functions. This role ensures seamless coordination between internal teams, customers, and business systems while maintaining data accuracy and contributing to a positive customer experience throughout the product lifecycle.

This role will be based at our branch location in Stapylton, QLD.

WIRTGEN AUSTRALIA is a member of the WIRTGEN GROUP, an internationally operating group of companies in the construction machinery sector incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, CIBER, KLEEMANN and BENNINGHOVEN with their brand headquarters in Germany.

As technological leader, we can offer our customers mobile machine solutions for road construction and road rehabilitation, plants for mining and processing minerals or recycling material and for the production of asphalt.

Remuneration and Benefits

• Part-time position; hybrid working with up to 2 days from home per week after probationary period
• Great work-life balance. Start and finish times can be arranged to suit your day-to-day — school drop-offs included.
• Free on-site parking
• Employee Assistance Program.

Primary Role Responsibilities

• Respond to incoming customer service enquiries, providing timely, accurate, and professional support.
• Proactively engage customers to support connected equipment fleet reviews for the installed base.
• Coordinate and execute customer onboarding for JD Operations Center.
• Prepare and distribute digital and aftersales onboarding welcome packs.
• Manage Customer Experience (CX) surveys, including tracking responses and coordinating follow-up actions to improve customer satisfaction.

Administrative & Data Management

• Maintain accurate and up-to-date machine master data across systems.
• Manage customer contact databases for digital aftersales communications and marketing initiatives.
• Maintain and administer service agreement and extended protection program databases.
• Monitor and manage unassigned machines within JD Operations Center, ensuring correct allocation and data integrity.

Licensing & Systems Administration

• Administer digital and connected licenses, including adding, modifying, or removing access for systems such as JD Ops Center, WPT, WIDIAG, and SAP.
• Manage Invoice WIDOS licensing and maintain accurate licensing records.
• Monitor license utilisation and maintain associated databases to ensure compliance and optimisation.

Operational Support

• Provide administrative support for POD (Proof of Delivery) processes within the warehouse.
• Assist in coordinating travel arrangements for service personnel.
• Oversee vehicle registration management and telematics coordination.
• Support Learning Management System (LMS) administration, including training assignments and user management.

Qualifications and Experience

• Relevant experience in customer support, administration, or service operations.
• Experience working with digital platforms, databases, or enterprise systems preferred.
• Exposure to aftersales, service, or equipment-based industries is advantageous.

Skills and Aptitude

• Strong customer service orientation with excellent communication skills.
• High level of attention to detail and data accuracy.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong organisational and administrative skills.
• Proficiency in Microsoft Office and experience with CRM or enterprise systems.
• Ability to work collaboratively with cross-functional teams.
• The ideal candidate will also need to complete and pass a pre-employment medical including drug and alcohol testing and obtain a police clearance.

If you would like to learn more about the Wirtgen Group visit our website https://www.wirtgen-group.com/australia/en/