Administration / Service Co-ordinator Role - Mechanical Workshop

Aspire Diesel; Gracemere; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

A collaborative and inclusive team-cс

Cost price on parts for your own tools

Job summary

Aspire Diesel in Gracemere, QLD is seeking an experienced Administration / Service Co-ordinator to support a busy mechanical workshop. This full-time role covers scheduling, customer liaison, invoicing, and stock control to keep the workshop running smoothly.

You’ll work with a small team of technicians, manage bookings via Mechanic Desk, handle inquiries, and provide essential admin support to ensure timely job progress and accurate paperwork.

Qualifications

• Mechanical knowledge, preferably in an automotive or similar workshop
• Excellent communication and interpersonal skills with customers and workshop team
• Strong organisational and time management abilities to prioritise tasks
• Proficiency in using workshop management software, spreadsheets and office tools
• Keen eye for detail and ability to work accurately under pressure
• Friendly, professional, customer-focused attitude

Responsibilities

• Manage the workshop's scheduling and booking system – Mechanic Desk
• Manage day-to-day workload of two to three technicians
• Answer phones, take bookings and enquiries, emails and social media posts
• Process job cards, invoices, estimates and other paperwork promptly
• Liaise with customers to provide progress updates and additional requirements
• Open jobs, order parts and equipment as needed, ensure workshop is stocked
• Assist with inventory management and stock control
• Provide general administrative support to the workshop team

Skills

Mechanical knowledge

Communication

Organisational skills

Workshop software

Attention to detail

Customer service mindset

Tools

Mechanic Desk

Job description

Administration / Service Co-ordinator Role - Mechanical Workshop

Aspire Diesel is seeking an experienced Workshop Service Coordinator to join our team in Gracemere, QLD. As a full-time role, you will be responsible for providing comprehensive support to our busy workshop, ensuring seamless operations and contributing to the overall success of the business.

What you\'ll be doing

• Manage the workshop's scheduling and booking system - Mechanic Desk


• Manage the day to day workload of two to three technicians.


• Answer phones, take bookings and enquiries, emails & some social media posts.


• Process job cards, invoices, estimates and other administrative paperwork in a timely manner


• Liaise with customers to provide updates on job progress and any additional requirements


• Open jobs, order parts and equipment as needed, ensuring the workshop is well-stocked


• Assist with inventory management and stock control


• Provide general administrative support to the workshop team as required

What we\'re looking for

• Mechanical knowledge, preferably within an automotive or similar workshop environment, mechanical tradespeople welcome to apply.


• Excellent communication and interpersonal skills to liaise effectively with customers and the workshop team


• Strong organisational and time management abilities to prioritise tasks and meet deadlines


• Proficiency in using workshop management software, spreadsheets, and other office productivity tools


• A keen eye for detail and the ability to work accurately under pressure


• A friendly, professional, and customer-focused attitude

What we offer

• A collaborative and inclusive team culture


• Cost price on parts for your own vehicles

About us

Aspire Diesel is a leading provider of diesel repairs and maintenance in the Gracemere region. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and quality workmanship, we seek quality over quantity. Our team of skilled technicians and support staff work together to ensure the smooth running of our workshop and the satisfaction of our valued customers.