Customer Liaison & Administration Assistant – Automotive Engine Reconditioning

Engine Engineering; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Job summary

Engine Engineering group seeks a motivated Customer Liaison & Administration Assistant in Wacol to support customers and the workshop, coordinating jobs from enquiry to completion. The role requires strong engine knowledge, excellent communication and solid administrative skills within a hands-on automotive environment.

Key duties include first-contact customer support, quotes, bookings, invoicing, and data entry, with a focus on accuracy, timeliness and teamwork.

Qualifications

• Strong customer service and communication skills.
• Knowledge of automotive engines and engine terminology.
• Experience in automotive, mechanical, engine reconditioning or related industry.
• Good administrative, data entry and record-keeping skills.
• Ability to manage multiple tasks and priorities.
• Proactive with attention to detail and able to work independently.

Responsibilities

• Act as the first point of contact for customers via phone, email and in person.
• Liaise with customers regarding engine reconditioning enquiries, job progress, quotes and completion timelines.
• Assist with job bookings, work orders, job cards and general workshop administration.
• Prepare and follow up on quotes, invoices and customer documentation.
• Communicate effectively with suppliers and workshop supervisors.
• Assist with job tracking, scheduling and coordinating customer requirements with workshop priorities.
• Understand engine components, terminology and basic operation to assist with customer enquiries.
• Maintain accurate customer records and update job management systems.
• Follow up on outstanding enquiries, approvals and jobs.
• Provide professional, friendly and reliable customer service at all times.
• Support the day to day administrative operations of the business.

Skills

Customer liaison

Administration

Engine knowledge

Data entry

Scheduling

Workshop coordination

Tools

Job management system

Microsoft Office

Job description

We are seeking a motivated, organised and customer-focused Customer Liaison & Administration Assistant to join our team in Wacol.

This is an excellent opportunity for someone who has a strong understanding of automotive engine components and engine fundamentals, combined with excellent communication, customer service and administration skills.

Working within the engine reconditioning industry, you will play an important role in liaising with customers, supporting our workshop team and ensuring the smooth coordination of jobs from initial enquiry through to completion.

A sound knowledge of automotive engines is essential for this position. We are looking for someone who can confidently communicate with customers about engine-related matters and understand the technical terminology used by our workshop team.

About the Role

This is a varied, hands-on administrative position where technical knowledge and customer service go hand in hand.

Your responsibilities will include:

• Acting as the first point of contact for customers via phone, email and in person.
• Liaising with customers regarding engine reconditioning enquiries, job progress, quotes and completion timelines.
• Assisting with job bookings, work orders, job cards and general workshop administration.
• Preparing and following up on quotes, invoices and customer documentation.
• Communicating effectively with suppliers and workshop supervisors.
• Assisting with job tracking, scheduling and coordinating customer requirements with workshop priorities.
• Understanding engine components, engine terminology and basic engine operation to assist with customer enquiries.
• Maintaining accurate customer records and updating job management systems.
• Following up on outstanding enquiries, approvals and jobs.
• Providing professional, friendly and reliable customer service at all times.
• Supporting the day to day administrative operations of the business.

About You

To be successful in this role, you will ideally have:

• A sound knowledge of automotive engine components and engine fundamentals.
• An understanding of engine reconditioning processes and common engine terminology.
• Previous experience in automotive, mechanical, engine reconditioning or a related industry.
• Strong customer service and communication skills, with the confidence to speak with customers about technical matters.
• Good administrative skills, including data entry, document preparation and record keeping.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• Good computer skills and the ability to learn new systems.
• A proactive attitude, excellent attention to detail and a willingness to take ownership of tasks.
• The ability to work independently while contributing positively to a team.

Experience in engine reconditioning administration, automotive service advising, workshop coordination or parts interpreting would be highly regarded.

What We Offer

• Competitive pay of $35-$45 per hour plus superannuation, based on experience and skills.
• Full-time, stable employment.
• Consistent weekday working hours.
• The opportunity to work within a specialised automotive engine reconditioning business.
• A supportive team environment where your technical knowledge and contribution are valued.
• A varied role combining automotive knowledge, customer interaction and administration.

Working Hours

• Monday to Thursday: 7:30 am - 4:00 pm
• Friday: 7:30 am - 3:00 pm

Location: Wacol, Brisbane, Queensland.