Auto Service Advisor | Customer Experience Champion

Robertson & Co; Gladstone Regional; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Robertson Group in Gladstone invites a Service Advisor to be the main contact between the dealership and customers for repair and maintenance services. You will handle bookings, estimate costs and times, write repair orders, and keep customers informed of progress.

Join a supportive team at Bill Robertson Toyota, with opportunities to grow within the service department and deliver high levels of customer satisfaction in a busy auto-service environment.

Qualifikationen

• Minimum 2 years' experience in a similar role.
• Proficient in the Microsoft Office suite.
• Able to work with customers and shop technicians in a courteous and professional manner.
• Excellent communication and organisational skills.
• Basic automotive knowledge desirable.

Aufgaben

• Greet customers at service reception and by phone promptly and friendly.
• Take enquiries and service bookings including estimating cost and time.
• Write up repair orders for service jobs.
• Keep customers updated with vehicle progress and gain authorisation for extra work.
• Organise parts orders and courtesy cars for service customers.
• Liaise with Workshop Controller to ensure work is completed on time.
• Handle daily administrative tasks including scanning and digital filing.
• Assist with customer complaints with supervisor support.
• Deliver high standard of customer service to support CSI targets.

Kenntnisse

Customer service

Communication skills

Administrative tasks

Microsoft Office

Teamwork

Problem solving

Tools

Microsoft Office

Jobbeschreibung

Robertson Group in Gladstone invites a Service Advisor to be the main contact between the dealership and customers for repair and maintenance services. You will handle bookings, estimate costs and times, write repair orders, and keep customers informed of progress.

Join a supportive team at Bill Robertson Toyota, with opportunities to grow within the service department and deliver high levels of customer satisfaction in a busy auto-service environment.