Auto Service Advisor | 9-Day Fortnight + Vehicle Benefit

Eagers Automotive; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

9-day fortnight

Company vehicle or car allowance

Exclusive discounts on servicing

Job summary

Automall Mt Gravatt is seeking an experienced Service Advisor to join our busy aftersales team. You will be the face of the Service Department, coordinating bookings, liaising with technicians and advising customers on repairs to ensure a seamless service experience.

We offer a competitive salary with commission incentives and a range of benefits designed to support your professional and personal success, including a 9-day fortnight and a choice of a fully maintained company vehicle or a car

Qualifications

• Experience in service or automotive service environment.
• Passion for delivering exceptional customer service.
• Strong communication and relationship-building abilities.
• Excellent organisational and administrative skills.
• Proactive, positive and professional attitude.
• Ability to thrive in a fast-paced environment.
• Strong computer literacy.
• Current and valid Australian driver’s licence.

Responsibilities

• Manage service bookings and customer enquiries.
• Greet customers and accurately document service requirements.
• Liaise with technicians regarding vehicle progress and repairs.
• Communicate repair recommendations and obtain customer approvals.
• Prepare service estimates, invoices and related documentation.
• Identify additional service and maintenance opportunities.
• Keep customers informed throughout the service process.
• Deliver exceptional customer service and retention outcomes.

Skills

Customer service

Communication

Organisational skills

Computer literacy

Driver's licence

Proactive attitude

Tools

Dealership management systems

Job description

Automall Mt Gravatt is seeking an experienced Service Advisor to join our busy aftersales team. You will be the face of the Service Department, coordinating bookings, liaising with technicians and advising customers on repairs to ensure a seamless service experience.

We offer a competitive salary with commission incentives and a range of benefits designed to support your professional and personal success, including a 9-day fortnight and a choice of a fully maintained company vehicle or a car