Automotive Service Advisor — 9-day Fortnight + Growth

RAC WA; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Annual salary + Superannuation + Bonus

Generous discounts on home, contents,

Career development and learning

Social club plus member discounts

Job summary

RAC Auto Services Northbridge is seeking a Service Advisor with a passion for the automotive industry and outstanding customer service. You will oversee the member experience during the service process, coordinate with technicians and keep customers informed throughout the repair journey.

The role involves presenting repair options, guiding customers on recommendations, and supporting sales targets while maintaining high standards of service quality. Training and career growth are available.

Qualifications

• Outstanding customer relationship management including problem solving and conflict resolution.
• Technical knowledge of automotive repairs and servicing (desirable).
• Sound administrative skills.
• High level verbal and written communication skills.
• Effective teamwork and ability to develop positive workplace relationships.
• Flexibility to travel and work between centres.

Responsibilities

• Greet members and confirm vehicle information (make/model/service type).
• Provide repair/maintenance estimates and explain work to be performed.
• Coordinate with technicians to ensure timely completion of repairs.
• Provide regular updates to members on vehicle status.
• Handle member concerns and complaints professionally.
• Prepare and complete repair orders.
• Support achievement of team sales targets and conversion rates.
• Understand revenue and profit targets.
• Provide site and mobile service administrative support (data entry, invoicing, payments).
• Manage part returns and correct allocation of part numbers.

Skills

Customer service

Conflict resolution

Verbal communication

Written communication

Teamwork

Administrative skills

Travel flexibility

Job description

RAC Auto Services Northbridge is seeking a Service Advisor with a passion for the automotive industry and outstanding customer service. You will oversee the member experience during the service process, coordinate with technicians and keep customers informed throughout the repair journey.

The role involves presenting repair options, guiding customers on recommendations, and supporting sales targets while maintaining high standards of service quality. Training and career growth are available.