Auto Service Advisor | 9-Day Fortnight + Flexible Hours

RAC WA; Perth; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

9-day Fortnight

Annual salary + Superannuation + Bonus

Free roadside assistance

Staff discounts on insurance

Job summary

RAC Auto Services Northbridge is seeking a Service Advisor passionate about automotive service and customer excellence. You will manage the member experience during vehicle service, coordinate with technicians, greet members, and confirm service details while delivering clear estimates and recommendations.

Join a trusted WA brand with career development and a 9-day fortnight. Enjoy salary, superannuation, bonus incentives, staff discounts, and free roadside assistance as part of a comprehensive

Qualifications

• Outstanding customer relationship management including problem solving and conflict resolution skills.
• Strong administrative skills and attention to detail.
• Excellent verbal and written communication abilities.
• Reliable team player with collaborative mindset.

Responsibilities

• Greet members and confirm vehicle information (make/model/service type).
• Provide estimates for repair and maintenance and explain work to be performed.
• Coordinate with technicians to ensure timely repairs and provide updates to members.
• Handle member concerns and complaints professionally and promptly.
• Prepare and complete repair orders and manage invoicing/receipts.
• Support sales targets and monitor conversion rates.
• Understand revenue and profit targets for the site.
• Provide site and mobile service admin support including data entry and records management.

Skills

Customer relationship management

Administrative skills

Verbal communication

Written communication

Teamwork

Flexibility

Job description

RAC Auto Services Northbridge is seeking a Service Advisor passionate about automotive service and customer excellence. You will manage the member experience during vehicle service, coordinate with technicians, greet members, and confirm service details while delivering clear estimates and recommendations.

Join a trusted WA brand with career development and a 9-day fortnight. Enjoy salary, superannuation, bonus incentives, staff discounts, and free roadside assistance as part of a comprehensive