Automotive Service Advisor – Growth, Bonus & 9‑Day Fortnight

12AUTO RAC Automotive Services Pty Ltd; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

9-day Fortnight

Bonus Incentive Scheme

Employee Benefits

Uniform

Discounts on member benefits

Free roadside assistance

Job summary

RAC Auto Services Northbridge is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service. You will greet members, provide repair estimates, coordinate with technicians and keep customers updated on vehicle status, while supporting sales targets and administrative tasks.

This role offers variety, stability and growth within WA's trusted brand and includes benefits such as salary, superannuation, bonus incentive scheme, uniform and member

Qualifications

• Outstanding professional customer relationship management including problem solving and conflict resolution skills.
• Technical knowledge of automotive repairs (desirable).
• Sound administrative skills.
• High level verbal and written communication skills.
• Effective teamwork skills and ability to develop positive workplace relationships.
• Flexibility to travel and work between centres.

Responsibilities

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue.
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance.
• Providing regular updates to members on the status of their vehicle.
• Handling member concerns and complaints in a professional and timely manner.
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including data entry and maintaining records invoicing and receipting payments part returns and correct allocation of part numbers on repair orders.

Skills

Customer service

Problem solving

Verbal and written communication

Teamwork

Flexibility travel centres

Job description

RAC Auto Services Northbridge is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service. You will greet members, provide repair estimates, coordinate with technicians and keep customers updated on vehicle status, while supporting sales targets and administrative tasks.

This role offers variety, stability and growth within WA's trusted brand and includes benefits such as salary, superannuation, bonus incentive scheme, uniform and member