Customer Service Officer

Stellar Recruitment Au And Nz; Brisbane; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Full training and support provided

Immediate start

Job summary

Stellar Recruitment AU and NZ in Brisbane is seeking a Customer Service Officer to be the first contact for new clients, guiding them from enquiry to signed service agreement.

You will handle warm inbound enquiries across phone, email, text and administration with no cold calling, and support therapist scheduling while keeping HubSpot and other systems up to date. A fast-paced environment with training provided.

Qualifications

• Open to candidates with varying backgrounds; training provided.
• Experience in customer service or administration is a plus but not required.

Responsibilities

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

Skills

Efficient and highly organised

Confident and personable with clients

Strong written and verbal comms

Proactive with follow-up

Team player

Job description

Stellar Recruitment AU and NZ - Brisbane QLD

Full time

No experience required

Hybrid

3d ago , from Stellar Recruitment AU and NZ

We're looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.

The role:

You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.

There's no cold calling. You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

Customer Service Officer

Hawthorne | Permanent

We're looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.

The role:

You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.

There's no cold calling. You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

About you:

We're open on background and happy to train the right person. You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.

You’ll be:

• Efficient and highly organised
• Confident and personable with clients
• Quick to learn new systems
• Strong across written and verbal communication
• Proactive with follow-up
• Comfortable working at pace and switching between priorities
• A genuine team player who is happy to jump in and support others

What's on offer:

• Permanent opportunity with an immediate start
• Full-time preferred, however a four-day week could be considered for the right person
• Office-based initially, with the opportunity to work from home 1-2 days per week once established
• Full training and support provided
• Join a collaborative, fast-paced team.