Customer Service Officer

Cochrane'S Transport; Alice Springs; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

13.5% Superannuation

Career development opportunities

Job summary

Cochrane's Transport in Gillman, SA, is hiring a Customer Service Officer for a permanent full-time role, Monday to Friday. You will be the first point of contact for customers, handling inquiries and delivering high-quality support in a busy express freight environment.

Experience in transport is a plus but not mandatory; you will navigate systems, multitask, and strive for timely resolutions while maintaining professional communication and a team-oriented approach.

Qualifications

• Passion for customer service with strong communication skills.
• Ability to navigate systems and resolve enquiries promptly.
• Comfort with fast-paced environment and multitasking.

Responsibilities

• Act as the first point of contact for customers, handling inquiries and providing high-quality support in a busy express freight environment.
• Respond to customer enquiries and resolve issues in a timely and professional manner.
• Collaborate with team to ensure smooth service delivery and continuous improvement.

Skills

Customer service

Multitasking

Communication

Problem solving

Team player

Tools

CRM software

Job description

Job Description

Description

About us:

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider. We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

About the role:

As we continue to grow and evolve, we’re looking for an enthusiastic Customer Service Officer to join our team in Gillman. The position is permanent full-time, working Monday to Friday.

As a Customer Service Officer, you will be the first point of contact for our customers, responding to enquiries and providing high-quality support in a lively and fast-paced environment.

About you:

• Passionate about customer service with transport experience being a bonus but not mandatory.
• Resourceful to find information, navigate systems and work to resolve customer enquiries in a timely manner.
• Multitasking skills with the ability to prioritise competing tasks.
• Active listener with strong verbal and written communication skills.
• Demonstrate composure and resilience under pressure and effectively navigate challenging customer interactions.
• Dedicated to ongoing improvement by identifying challenges, opportunities and implementing effective solutions.
• A team player that is driven to contribute to the team’s overall success.

What we offer:

• 13.5% Superannuation
• Career development opportunities

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team