Australian Restaurant Manager

Crew Life At Sea; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

Crew Life At Sea is seeking an experienced Operations Manager to oversee daily restaurant operations in Sydney, NSW. The role emphasizes service quality, cleanliness, food safety, and staff leadership to ensure exceptional guest experiences.

Ideal candidates have 3+ years in restaurant operations management, proven staffing skills, and a strong track record in budgeting, inventory control, and customer satisfaction.

Qualifications

• 3+ years of experience in restaurant operations management.
• Proven ability to lead and develop large teams.
• Strong focus on service quality, cleanliness, and food safety.

Responsibilities

• Oversee daily restaurant operations to maintain service standards.
• Lead staff recruitment, training, scheduling, and evaluations.

Skills

Operations management

Staff management

Budgeting

Customer service

Marketing

Quality assurance

Inventory control

Job description

3+ Years of Experience Required!

Working Place: Sydney, NSW, Australia

Key Responsibilities

• Oversee the daily operations of the restaurant, ensuring high standards of service, cleanliness, and food quality.

Operational Highlights

• Oversee the daily operations of the restaurant, ensuring high standards of service, cleanliness, and food quality.
• Develop and implement operational policies and procedures to optimize efficiency and customer satisfaction.
• Manage restaurant staff, including hiring, training, scheduling, and performance evaluations.
• Monitor inventory levels and order supplies as needed to maintain smooth operations.

Operational Management

• Oversee the daily operations of the restaurant, ensuring high standards of service, cleanliness, and food quality.
• Develop and implement operational policies and procedures to optimize efficiency and customer satisfaction.
• Manage restaurant staff, including hiring, training, scheduling, and performance evaluations.
• Monitor inventory levels and order supplies as needed to maintain smooth operations.

Customer Service

• Ensure that customers receive a warm welcome and excellent service throughout their dining experience.
• Address customer complaints and resolve issues promptly and professionally.
• Maintain a customer-focused attitude and lead by example in providing top-notch service.

Financial Management

• Prepare and manage budgets, controlling expenses while maximizing revenue.
• Monitor financial performance and develop strategies to achieve financial targets.
• Implement cost-effective measures to enhance profitability.

Quality Assurance

• Enforce food safety and hygiene standards to comply with local regulations.
• Conduct regular inspections to ensure the restaurant meets health and safety standards.
• Collaborate with the kitchen team to maintain consistent food quality and presentation.

Marketing and Promotion

• Develop and execute marketing initiatives to attract and retain customers.
• Collaborate with the marketing team to plan and implement promotional campaigns.
• Monitor and respond to customer reviews and feedback on social media and review platforms.

Staff Development

• Provide ongoing training and development opportunities for staff to improve their skills and customer service.
• Foster a positive work environment that encourages teamwork and employee satisfaction.

Inventory and Stock Control

• Manage inventory levels efficiently to minimize wastage and control costs.
• Conduct regular stock audits and implement inventory control measures.