Assistant Venue Manager

HBH GROUP; Brisbane; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Staff perks and discounts

Team events

Salary sacrifice options

Career growth opportunities

Energetic team culture

Job summary

Bubba Gump Shrimp Co., part of HBH Group, in Brisbane is seeking an Assistant Venue Manager to support daily leadership and operational execution in a high-volume restaurant. You will drive guest experiences, lead the front-of-house team, manage service flow across lunch and dinner, and maintain brand standards with a hands-on leadership style.

This role offers career growth within a globally recognised brand, a lively team culture, and a competitive salary with staff perks and discounts.

Qualifications

• Experience in a supervisory or assistant management role in a high-volume, full-service restaurant.
• Strong understanding of restaurant floor operations and service flow.
• Proven ability to lead teams during high-pressure service periods.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Venue Manager in the day-to-day running of a high-volume, full table service restaurant.
• Ensure smooth service delivery across lunch and dinner shifts, 7 days a week.
• Maintain consistent service standards, speed, and guest satisfaction during peak trade.
• Actively manage floor operations, including section allocation and service flow.
• Assist in opening and closing procedures and staff onboarding.
• Provide real-time coaching to improve performance and service delivery.
• Drive upselling initiatives and maintain brand standards.

Skills

Leadership

Guest focus

Communication

Team management

Problem solving

Job description

Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner. Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we’re looking for passionate people to join our team!

The Role

Reporting to the Venue Manager and Group General Manager, the Assistant Venue Manager supports the Venue Manager in the daily leadership and operational execution of the restaurant. This role is responsible for driving exceptional guest experiences, supporting and developing the front-of-house team, maintaining service standards, and ensuring smooth, efficient operations across all shifts in a high-volume environment. This is a hands-on leadership role requiring strong floor presence, operational awareness, and the ability to lead by example during busy service periods.

Key Responsibilities

Operations & Service Delivery

• Support the Venue Manager in the day-to-day running of a high-volume, full table service restaurant
• Ensure smooth service delivery across lunch and dinner shifts, 7 days a week
• Maintain consistent service standards, speed, and guest satisfaction during peak trade
• Actively manage floor operations, including section allocation, table turn times, and service flow
• Assist in opening and closing procedures, ensuring operational readiness and compliance
• Lead, motivate, and support front-of-house team members during service
• Promote, encourage and foster the Bubba Gump Shrimp Co. brand with internal and external stakeholders
• Assist with onboarding, training, and ongoing development of staff
• Provide real-time coaching and feedback to improve performance and service delivery
• Help foster a positive, energetic, and accountable team culture

Guest Experience

• Act as a key point of contact for guest feedback and service recovery
• Proactively engage with guests to ensure a high-quality dining experience
• Resolve complaints promptly and professionally, escalating when required

Operational Standards & Compliance

• Ensure compliance with all health, safety, and hygiene standards
• Support rostering, labour control, and wage targets in line with business needs
• Maintain venue presentation, cleanliness, and brand standards at all times
• Assist in stock control, ordering processes, and wastage minimisation
• Support achievement of sales targets and KPI performance
• Help drive upselling initiatives and service efficiency improvements
• Monitor and respond to trade levels and service demand in real time

Skills & Experience Required

• Previous experience in a supervisory or assistant management role in a high-volume, full-service restaurant
• Strong understanding of restaurant floor operations and service flow
• Proven ability to lead teams during high-pressure service periods
• Excellent communication and interpersonal skills
• Strong problem-solving ability and calm decision-making under pressure
• Availability to work flexible hours including nights, weekends, and public holidays

Personal Attributes

• Hands-on and leads from the floor
• Energetic, approachable, and guest-focused
• Highly organised with strong attention to detail
• Resilient and thrives in a fast-paced environment
• Team-oriented with a strong leadership presence

What We Offer

• Opportunity to lead in a high-profile venue for a globally recognised brand
• Strong career growth within a growing hospitality group
• Competitive salary + staff perks and discounts
• Fun, energetic, and supportive team culture
• Team events, benefits, and salary sacrifice options