Venue Manager

HBH Group Pty Ltd; Brisbane; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Staff perks and discounts

Team events

Job summary

HBH Group is seeking a hands-on General Manager for Bubba Gump Shrimp Co. in Brisbane. You will oversee end-to-end venue operations, lead a large front-of-house and back-of-house team, and ensure a premium guest experience in a high-volume environment.

Demonstrated success in managing 40+ staff, controlling budgets, and upholding safety standards is essential. RSA & RMLV certifications are required and a strong customer-focused leadership style is preferred.

Qualifications

• Proven leadership in high-volume, fast-paced venues.
• Experience managing large teams (40+ staff).
• Strong operational, financial, and organisational skills.
• Confident communicator with a hands-on leadership style.

Responsibilities

• Oversee daily operations across all departments.
• Lead large teams (40+ staff) and manage rostering and performance.
• Deliver a consistent themed guest experience and manage VIPs.
• Drive revenue through events, promotions, and upselling.
• Maintain safety, licensing, and venue compliance.
• Manage budgets, P&L, labour, and stock controls.

Skills

Leadership

Team management

Operations management

Financial acumen

Communication

Education

Hospitality or Hotel Management diploma

Job description

Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner, Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!

The Role

Reporting to the Group General Manager, you will oversee all aspects of venue operations, leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience. This is a hands-on leadership role in a fast-paced, high-profile, environment.

Key Responsibilities

Operations & Service

• Oversee daily operations across all departments
• Ensure smooth, high-volume service during peak periods and events
• Maintain venue readiness, procedures, and compliance

Leadership & Team

• Recruit, train, and lead a large, diverse team
• Manage rostering, performance, and team development
• Lead from the floor during busy service

Guest Experience & Brand

• Deliver a consistent, immersive themed experience
• Manage VIPs, media, and high-profile guests
• Resolve issues quickly while protecting brand reputation
• Manage budgets, P&L, labour, and cost controls
• Drive revenue through events, promotions, and upselling
• Monitor KPIs including sales, turnover, and guest satisfaction

Events & Entertainment

• Coordinate themed events and entertainment
• Work with performers and production teams to deliver seamless experiences

Stock, Safety & Compliance

• Oversee inventory, ordering, and supplier relationships
• Maintain food safety, licensing, and venue compliance
• Manage incidents and ensure safe operations

About You

• Proven leadership in high-volume, fast-paced venues
• Experience managing large teams (40+ staff)
• Strong operational, financial, and organisational skills
• Confident communicator with a hands-on leadership style
• Passion for hospitality and delivering exceptional guest experiences
• Ability to perform under pressure in a dynamic environment

Requirements

• Minimum 5 years’ restaurant/venue management experience
• Strong background in high-volume, full table service
• Current RSA & RMLV
• Solid financial acumen (P&L, labour, stock control)

Highly Desirable

• Experience in themed or entertainment-driven venues
• Events, launches, or media experience
• Hospitality or Hotel Management diploma

What We Offer

Opportunity to lead a high-profile venue for a globally recognised brand

• Strong career growth within a growing hospitality group
• Competitive salary + staff perks and discounts
• Fun, energetic, and supportive team culture
• Team events, benefits, and salary sacrifice options