Assistant Venue Leader

Yo-Chi - Embrace The Chi Pty Ltd; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free Yo-Chi on shift

Staff discounts on shifts

Career progression opportunities

Flexible rotating rosters

Happiness Hub access

Job summary

Yo-Chi Eastland in Melbourne is hiring a Full Time Assistant Venue Leader to be at the heart of the action, leading the team and ensuring guest satisfaction. You will support the Venue General Manager in daily operations, drive sales and efficiency, and coach team members to develop future leaders.

Ideal candidates bring 2+ years of leadership in hospitality or retail, a hands-on coaching style, and the ability to stay calm under pressure during busy services.

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Strong people management and coaching skills.
• Guest-focused mindset with excellent service standards.
• Ability to manage busy service periods and motivate a team.

Responsibilities

• Support the Venue General Manager in day-to-day operations.
• Drive sales, labour and COGS through efficient venue operations.
• Lead each shift with energy and deliver exceptional guest experiences.
• Coach and develop team members to build capability and future leaders.
• Maintain food safety, WHS and compliance standards.
• Oversee stock, ordering, cash handling, rostering and admin tasks.
• Keep the venue running smoothly during busy services.
• Foster a positive, high-performing culture.

Skills

Leadership experience

People management

Customer service focus

Hospitality/retail experience

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired.

We're a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We're hiring aFull Time Assistant Venue Leader to be at the heart of the action leading the team at Yo-ChiEastland. Impress with our renowned guest experience and share the CHI with heart in what we do.

What you'll be doing:

• Support the Venue General Manager in the day to day running of one of Yo-Chi’s most exciting Melbourne venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings, weekends and public holidays.

What's in it for you:

• Free Yo-Chi every shift (and discounts off shift!)
• A clear pathway for career progression, with opportunities to grow into Venue Leader, Venue General Manager and Support Office roles.
• Flexible rotating rosters, including one full weekend off every month.
• Access to our Happiness Hub, with wellbeing, learning and development resources.
• A supportive team culture that celebrates success and has fun along the way.
• Recognition and rewards for outstanding performance throughout the year.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.