Assistant Venue Leader

Yo-Chi; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Yo-Chi every shift

Career progression

Flexible rosters

Happiness Hub access

Supportive team culture

Recognition and rewards

Job summary

Yo-Chi Eastland in Melbourne is seeking a dedicated Full Time Assistant Venue Leader to steer the team and drive guest experiences at the venue. You will lead daily operations and ensure high standards while maintaining a positive energy across shifts.

You will coach and develop team members, manage rosters, stock, and safety compliance, and contribute to sales performance. Join a proudly Australian, family-owned brand with growth opportunities across venues.

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's.
• Natural people person who enjoys building strong teams.

Responsibilities

• Support the Venue General Manager in day-to-day running of one of Yo-Chi’s Melbourne venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee stock management, ordering, cash handling, rostering and administrative duties.
• Maintain high food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture with accountability and teamwork.

Skills

Leadership experience

People management

Operational KPI experience

Teamwork

Positive leadership

Job description

• Flexible rosters with a mix of day and night
• Free Yo-Chi Every Shift + off shift discounts

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired.

We\'re a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We\'re hiring a Full Time Assistant Venue Leadertobe at the heart of the action leading the team at Yo-Chi Eastland. Impress with our renowned guest experience and share the CHI with heart in what we do.

What you\'ll be doing:

• Support the Venue General Managerin the day to day running of one of Yo-Chi’s most exciting Melbourne venues.


• Help drive sales, labour and COGS performance through efficient venue operations.


• Lead every shift with energy, creating an exceptional experience for both guests and your team.


• Coach, train and develop team members to build confidence, capability and future leaders.


• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.


• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.


• Maintain the highest food safety, workplace health and safety and compliance standards.


• Keep the venue running smoothly during busy services, solving problems and leading from the front.


• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.


• Experience working towards operational KPI's


• You\'re a natural people person who enjoys building strong teams.


• You lead with positivity, accountability and a hands on approach.


• You stay calm under pressure and know how to keep a team motivated during busy services.


• “You\'re available to work a rotating roster, including evenings, weekends and public holidays.”

What\'s in it for you?

• Free Yo-Chi every shift (and discounts off shift!)


• A clear pathway for career progression, with opportunities to grow into Venue Leader, Venue General Manager and Support Office roles.


• Flexible rotating rosters, including one full weekend off every month.


• Access to our Happiness Hub, with wellbeing, learning and development resources.


• A supportive team culture that celebrates success and has fun along the way.


• Recognition and rewards for outstanding performance throughout the year.

Ready to build your future with Yo-Chi? Do you have the Chi?Check out our Instagram @iloveyochi, visit our website, or pop into the venue to feel the vibe for yourself.