Assistant Venue Manager

Yo-Chi; City Of Stirling; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free Yo-Chi every shift

Discounts off shift

Career progression pathway

Flexible rotating rosters

Happiness Hub access

Supportive team culture

Recognition and rewards

Job summary

Yo-Chi is hiring a Full Time Assistant Venue Manager to lead the team at The West Deck in Karrinyup Shopping Centre. This high-volume venue offers busy foot traffic, a buzzing atmosphere and an opportunity to shape guest experiences with energy and heart.

Join a proud Australian family-owned brand with a strong community following. You’ll support the Venue General Manager, drive sales and operational performance, coach staff and uphold food safety and cleanliness standards while delivering

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPIs.
• Natural people person who enjoys building strong teams.
• Lead with positivity, accountability and a hands-on approach.
• Stay calm under pressure and motivate a team during busy services.
• Available to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead the venue operations in the absence of the Venue General Manager.
• Drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy and deliver an exceptional guest experience.
• Coach, train and develop team members to build confidence and future leaders.
• Ensure product, service and cleanliness standards are consistently delivered.
• Oversee stock management, ordering, cash handling, rostering and admin duties.
• Maintain food safety, WHS and compliance standards.
• Keep the venue running smoothly during busy services and lead from the front.
• Foster a positive, high-performing culture with accountability and teamwork.

Skills

Leadership

People management

Team building

Customer service

Job description

• Flexible rosters with a mix of day and night
• Free Yo-Chi Every Shift + off shift discounts

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired.

We're a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We're hiring aFull Time Assistant Venue Managertobe at the heart of the action leading the team. Located on The West Deck in Karrinyup Shopping
Centre, the vibes are always high with busy foot traffic and a buzzing atmosphere. This is an opportunity to lead a high volume venue with a strong community following. Impress with our renowned guest experience and share the CHI with heart in what we do.

What you'll be doing:

• Support the Venue General Managerin the day to day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings, weekends and public holidays.

What's in it for you?

• Free Yo-Chi every shift (and discounts off shift!)
• A clear pathway for career progression, with opportunities to grow into Venue Manager, Venue General Manager and Support Office roles.
• Flexible rotating rosters, including one full weekend off every month.
• Access to our Happiness Hub, with wellbeing, learning and development resources.
• A supportive team culture that celebrates success and has fun along the way.
• Recognition and rewards for outstanding performance throughout the year.