Assistant Venue Manager

Yo-Chi - Embrace the Chi Pty Ltd; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free Yo-Chi every shift

Career progression

Flexible rosters

Wellbeing resources

Supportive team culture

Job summary

Yo-Chi Victoria Park is hiring a Full-Time Assistant Venue Manager to lead from the front, develop high performing teams, and deliver a standout guest experience. You’ll take ownership of daily operations, drive performance, and help shape Yo-Chi Victoria Park as a local favourite with support from a strong leadership team.

This hands-on role covers stock, safety, rostering, training and ensuring Yo-Chi’s product and service standards are consistently met.

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's.
• Natural people person who enjoys building strong teams.
• Lead with positivity, accountability and a hands-on approach.
• Stay calm under pressure and keep a team motivated during busy services.
• Available to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Support the Venue General Manager in the day-to-day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

Skills

Leadership

Hospitality

Team management

People skills

Roster management

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired.

We're a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We're seeking aFull-Time Assistant Venue Managerat join the team at Yo-Chi Victoria Park! This is a hands on leadership role for someone who loves leading from the front, developing high performing teams, and delivering stand out guest experience. You’ll take ownership of daily operations, drive team performance, and help shape what makes Yo-Chi Victoria Park a local favourite. Join a supportive team, be backed by strong leadership, and bring the CHI to life every day!

Set along the iconic Albany Highway strip, surrounded by a constant buzz of food, culture, and activity, Yo-Chi Victoria Park is a high energy venue with steady foot traffic and easy public transport access.

What you’ll be doing:

• Support the Venue General Managerin the day to day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings, weekends and public holidays.

What's in it for you:

• Free Yo-Chi every shift (and discounts off shift!)
• A clear pathway for career progression, with opportunities to grow into Venue Leader, Venue General Manager and Support Office roles.
• Flexible rotating rosters, including one full weekend off every month.
• Access to our Happiness Hub, with wellbeing, learning and development resources.
• A supportive team culture that celebrates success and has fun along the way.
• Recognition and rewards for outstanding performance throughout the year.

Ready to build your future with Yo-Chi? Do you have the Chi? Check out our Instagram @iloveyochi, visit our website, or pop into the venue to feel the vibe for yourself.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.