Assistant Venue Leader

Yo-Chi - Embrace the Chi Pty Ltd; South Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free Yo-Chi every shift

Career progression

Rotating rosters

Happiness Hub access

Supportive culture

Rewards program

Job summary

Yo-Chi is hiring a Full Time Assistant Venue Leader to help run one of our venues with energy and guest focus. You’ll support the Venue General Manager, drive sales and operations, and lead shifts with positivity.

You’ll coach team members, uphold food safety and service standards, manage stock and rostering, and foster a high-performing culture. This is a great pathway to Venue Leader and beyond in a family-owned Australian business.

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Support the Venue General Manager in the day to day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

Skills

Leadership

KPI experience

People management

Positive attitude

Calm under pressure

Roster flexibility

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired.

We're a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We're hiring a Full Time Assistant Venue Leader to be at the heart of the action leading the team. Impress with our renowned guest experience and share the CHI with heart in what we do.

What you'll be doing:

• Support the Venue General Manager in the day to day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.
• Experience working towards operational KPI's
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings, weekends and public holidays.

What's in it for you?

• Free Yo-Chi every shift (and discounts off shift!)
• A clear pathway for career progression, with opportunities to grow into Venue Leader, Venue General Manager and Support Office roles.
• Flexible rotating rosters, including one full weekend off every month.
• Access to our Happiness Hub, with wellbeing, learning and development resources.
• A supportive team culture that celebrates success and has fun along the way.
• Recognition and rewards for outstanding performance throughout the year.

Ready to build your future with Yo-Chi? Do you have the Chi? Check out our Instagram @iloveyochi, visit our website, or pop into the venue to feel the vibe for yourself.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.