Senior Area Manager

Yo-Chi - Embrace the Chi Pty Ltd; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Motor Vehicle Allowance

Performance Bonuses

Yo-Chi discounts

Two paid volunteer days per year

Happiness Hub wellbeing resources

Job summary

Yo-Chi is expanding across Victoria and creating a Senior Area Manager role to lead a portfolio of 5–6 venues. Reporting to the State Operations Manager, you will influence performance, coach Venue Leaders, manage labour and costs, and protect brand standards while fueling growth.

You’ll balance hands-on leadership with strategic oversight, driving guest experience and operational excellence across the region.

Qualifications

• 5+ years in an Area Manager, Operations Manager or equivalent within hospitality or QSR.
• Experience directly managing and influencing Senior leaders and Venue Managers.
• Strong commercial capability across sales, labour, COGS, profitability and cost control.
• People-first leader who drives results through influence.
• Exceptional coaching and development skills with a track record of high-performing teams.
• Ability to balance people leadership, operational execution and commercial outcomes.
• Leads with clear expectations, high standards and accountability.

Responsibilities

• Provide operational leadership across your region, influencing performance and standards across multiple venues.
• Lead and develop a portfolio of 5–6 venues through coaching and mentoring Venue Leaders.
• Drive results in sales, labour, COGS, profitability and guest experience.
• Embed best practices and ensure sustainable regional performance.
• Foster a high-performing culture with accountability and engagement.
• Maintain hands-on visibility and connection to people and opportunities.
• Oversee audits, compliance, stock control, labour management and reporting.

Skills

People leadership

Coaching

Commercial acumen

Influence

Operations management

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family owned, Australian business that continues to grow year on year, with even bigger goals ahead! As our footprint expands across Victoria, we're growing our operational leadership team with the addition of a newly created Senior Area Manager role.

Reporting to our State Operations Manager, you'll lead a portfolio of 5-6 venues, partnering closely with Venue Leaders to drive performance, develop people, and create exceptional guest experiences. You'll play a key role in shaping the success of your regionensuring every venue consistently delivers outstanding results while maintaining the culture and energy that makes Yo-Chi so unique.

This is a role where you'll lead through influence. You'll bring a strong commercial mindset while remaining deeply connected to your people, your venues and the opportunities to make a meaningful impact.

What You’ll Do:

• Provide operational leadership across your region, influencing performance, standards, and accountability across multiple venues.
• Lead and support a portfolio of 5–6 venues through coaching, mentoring and developing high performing Venue Leaders.
• Drive results across people, sales, labour, COGS, profitability, guest experience, and operational efficiency.
• Drive consistency and operational excellence across a growing region by identifying opportunities, embedding best practice and supporting leaders to deliver sustainable results.
• Build a high performing culture that balances accountability, development, engagement and recognition.
• Stay highly visible across your region with a hands on leadership approach that keeps you connected to the detail, the people, and the opportunities.
• Drive operational excellence through strong oversight of audits, compliance, stock control, labour management, and reporting.
• Use performance insights, audits, and commercial data to influence decisions and drive continuous improvement.
• Protect and elevate product quality, guest experience, and brand standards as the business continues to grow.
• Partner closely with Marketing and Support Office teams to deliver local initiatives, activations, and venue success.
• Maintain a strong focus on safety, compliance, and operational best practice.

About you:

• 5+ years’ experience in an Area Manager, Operations Manager or equivalent position within hospitality or QSR
• Experience directly managing and influencing Senior leaders and Venue Managers or equivalent leadership roles
• Strong commercial capability across sales, labour, COGS, profitability, and cost control.
• A proactive, people first leader who takes ownership and leads through influence.
• Exceptional coaching and development skills with a track record of building high performing teams.
• Strong ability to balance people leadership, operational execution, and commercial outcomes.
• A leader who sets clear expectations, holds standards high, and drives accountability.
• Hands on, proactive, and highly engaged.

Why Yo-Chi?

• Competitive salary + Motor Vehicle Allowance + Performance Bonuses that recognise and reward the impact you make.
• Strong focus on career acceleration, because we’re building leaders, not just managing venues.
• The opportunity to join one of Australia's fastest growing hospitality brands during an exciting period of expansion.
• A culture worth staying for, with connection, celebration, and high energy at the heart of everything we do.
• A wellbeing first approach, with access to our Happiness Hub for wellness, learning, and support.
• Two paid volunteer days each year so you can give back alongside your team.
• Generous Yo-Chi discounts so you can enjoy what we create.
• Autonomy to make a genuine impact while helping shape the future of the business.
• Clear progression pathways in a business that champions internal development and promotes from within.

Ready to lead the way?

If you're passionate about developing leaders, lifting standards, driving performance, and creating meaningful impact across a region, we'd love to hear from you.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.