Assistant Service Manager

Gympie Motor Group; Gympie Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts on vehicles, parts,

servicing

Job summary

Gympie Motor Group is seeking an Assistant Service Manager to support the leadership and daily operations of the Service Department in Queensland. You will help ensure workshop operations run smoothly, support the team, and deliver an exceptional customer experience.

Join a growing automotive dealership where you will coordinate service activities, assist Advisors and Technicians, and drive profitability and safety.

Qualifications

• Experience in an automotive service department, preferably in a supervisory or leadership role.
• Strong understanding of vehicle servicing, repairs and workshop operations.
• Excellent communication and people skills with the ability to support a busy team.
• Good organisational and time management skills and a customer-focused approach.
• Willingness to learn, take on responsibility and develop leadership skills.

Responsibilities

• Assist with daily management and coordination of Service Department operations.
• Support and motivate Service Advisors and Technicians.
• Monitor workshop workflow, productivity and performance targets.
• Help manage technician workloads and resource allocation.
• Ensure high standard of customer service and handle customer enquiries.
• Support profitability through planning and operational efficiency.
• Ensure health and safety and dealership processes are followed.
• Identify opportunities to improve processes and department performance.

Skills

Leadership

Customer service

Organisational skills

Communication skills

Team motivation

Job description

Assistant Service Manager – Join Our Growing Gympie Team!

About Us

Gympie Motor Group is a leading name in the automotive industry, committed to delivering high-quality vehicles and exceptional customer service.

As our business continues to grow, we are looking for an Assistant Service Manager to support the leadership and daily operations of our Service Department.

We pride ourselves on creating a supportive, professional environment where our people are encouraged to grow, develop their skills, and achieve their career goals.

About the Role

You will play an important role in the day-to-day running of the Service Department, helping ensure workshop operations run smoothly, the team is supported and our customers receive an exceptional experience.

Your responsibilities will include:

• Assisting with the daily management and coordination of Service Department operations
• Supporting and motivating Service Advisors and Technicians
• Monitoring workshop workflow, productivity and performance targets
• Assisting with managing technician workloads and resource allocation
• Ensuring a high standard of customer service and assisting with customer enquiries or concerns
• Supporting departmental profitability through effective planning and operational efficiency
• Ensuring workplace health and safety requirements and dealership processes are followed
• Identifying opportunities to improve processes and overall department performance

About You

We are seeking an enthusiastic automotive professional with strong organisational and communication skills and the ability to support a busy Service Department.

You will have:

• Previous experience in an automotive service department, ideally in a supervisory or leadership role
• A sound understanding of vehicle servicing, repairs and workshop operations
• Strong communication and people skills, with the ability to support and motivate a team
• Good organisational and time management skills
• A customer-focused approach and a commitment to delivering excellent service
• An understanding of workshop productivity, performance targets and profitability
• A proactive, hands-on approach with a willingness to learn and take on additional responsibility
• A current driver's licence, including manual transmission
• Opportunity to develop your leadership skills within a growing automotive dealership
• Ongoing training and career development opportunities
• Supportive and collaborative team environment
• Employee discounts on vehicles, parts and servicing

If you're ready to take the wheel and drive your success in the automotive industry, we want to hear from you! and join us in shaping the future at Gympie Motor Group: gympiemg.com.au/

Gympie Motor Group is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.