Service Manager - BYD Gympie

BYD Harmony Auto Australia; Gympie Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Harmony Auto Australia, BYD Gympie flagship store in Queensland, seeks an experienced Service Manager to lead the after-sales department. You will supervise technicians, advisors, and workshop controllers, ensuring efficient workshop operations, top-tier customer service, and strong financial performance.

You will guide staffing, budgeting, and inventory, driving safety, warranty compliance, and customer satisfaction while aligning with BYD/Harmony Auto standards. Interstate candidates welcome.

Qualifications

• Bachelor’s degree in automotive engineering or related field.
• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.

Responsibilities

• Guide and supervise the work of after-sales service staff.
• Ensure the after-sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets.
• Determine the department’s budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans to meet targets.
• Provide feedback and guidance to staff to ensure performance standards.
• Lead the team to achieve departmental objectives and deliver exceptional service.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction.
• Ensure workplace safety in the after-sales department.
• Provide backup support during staff absences.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Skills

Team leadership

Customer service

Budgeting

Process improvement

Staff development

Education

Bachelor's degree in automotive engineering

Business/Finance training

Job description

BYD Gympie, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Manager to oversee the entire service department within a car dealership, ensuring efficient workshop operations, high‑quality customer service, and strong financial performance. They lead technicians, advisors, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction.

Key Responsibilities

• Guide and supervise the work of after‑sales service staff.
• Ensure the after‑sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department’s budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Deliver exceptional customer service.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after‑sales department.
• Provide backup support during staff absences.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Education & Training

• Bachelor’s degree in automotive engineering or a related field.
• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.

Experience

• Minimum of 8 years in automotive repair or related industries.
• At least 4 years in a management role.
• Strong mechanical and automotive knowledge preferred.
• Familiarity with BYD operations is an advantage.

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.