Assistant Practice Manager

Altona North Medical group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship from Practice Manager

Competitive salary

Growth opportunities

Team-focused culture

Conference attendance support

Job summary

Altona North Medical Hub is a family-owned general practice in Altona North seeking an Assistant Practice Manager to work with the Practice Manager, supporting reception and day-to-day operations. This hands-on role offers mentorship and exposure to budgeting and financial reporting in a community-focused clinic.

You will lead the reception team, coordinate staff, manage day-to-day systems and ensure compliance, while maintaining clear channels with GPs and patients.

Qualifications

• Experience in a GP or primary healthcare practice in an admin or supervisory role.
• Exposure to medical billing.
• Interest in budgeting and financial reporting.
• Strong communication with GPs, staff and patients.
• Community-focused, people-first mindset.

Responsibilities

• Support day-to-day operations and clinic systems.
• Assist with rostering and team coordination.
• Lead the reception team.
• Ensure compliance and accreditation records.
• Act as a liaison for GPs, staff and patients.
• Step in for Practice Manager during leave.

Skills

GP experience

Admin supervision

Billing exposure

Budgeting interest

Job description

We are a busy, well-loved GP clinic in the heart of Altona North and we are looking for an Assistant Practice Manager to help our Practice Manager run it well. This is a hands‑on support role in a clinic where the team genuinely cares and the work you do each day actually means something.

Who We Are

Altona North Medical Hub is a family‑owned general practice that has been part of this community for years. We are not a corporate. Decisions are made by people, not committees, and our patients and staff always come first. We are proudly part of the Medical Hub Group, which means our team has access to shared resources and support but the heart of this clinic is purely local.

Our GPs are experienced, our admin team is dedicated, and the culture we are building here is something we protect. We want an Assistant Practice Manager who will help protect it too.

The Role

You will work closely with our Practice Manager across the day‑to‑day running of the clinic, while supporting the reception team. You will step in and cover the Practice Manager's responsibilities when they are away, so this role suits someone who wants real exposure to practice management.

What You'll Do

Support day‑to‑day operations, keeping systems and processes running smoothly

Assist with rostering, team coordination and support

Lead the reception team

Support compliance and accreditation requirements, keeping records and processes up to date

Act as a point of contact for GPs, staff and patients, keeping communication clear and consistent

Step into the Practice Manager's role during leave or absence, keeping the clinic on track

What We're Looking For

We are looking for someone who fits the way we work. You will need:

Experience in a GP or primary healthcare practice, ideally in an administrative or supervisory role

Exposure to medical billing

An interest in developing budgeting and financial reporting skills

Strong communication skills, comfortable talking with GPs, staff and patients

A solutions mindset, someone who sees a problem and fixes it, rather than escalates it

A real appreciation for what it means to work in a community‑based, people‑first environment

A multi‑tasker who is organised under pressure

What We Offer

We don't compete with the big corporates and we would not want to. What we offer instead is something that is harder to find:

A friendly, people‑first workplace where culture matters

Direct mentorship from our Practice Manager

A team and a network that shows up for each other every single day

A competitive salary that reflects your experience

Active investment in your growth - we support attendance at conferences and industry events.