Assistant Night Manager – Guest Experience Lead

Holiday Inn Express; Sunshine Coast Regional; On-site; AUD 65,000 - 80,000; Full time

Job summary

Holiday Inn Express Sunshine Coast is hiring an Assistant Night Manager to join a dynamic team on the night shift. You will work with the Night Manager to deliver exceptional guest experiences and ensure smooth operations across front-of-house duties.

You will be responsible for scheduling, coordinating activities, and leading in emergencies, while maintaining brand standards and a high level of service. The role suits a proactive, organized professional who communicates effectively.

Qualifications

• Proven experience within a similar role or capacity.
• Enjoy working Night Shift.
• Ability to communicate effectively in spoken and written form.
• Professional and personable, with a can-do attitude.
• Sound judgement and responsibility, even under pressure.
• Calm, collected decisions, even when the clock is ticking.
• Ideal qualification or relevant equivalent experience.
• Hold or obtain a First Aid certificate and a VIC RSA Certificate.
• Must meet legal requirements to work in Australia.

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express.
• Be super organised: scheduling, activity planning, and task delegation are essential.
• Work with the Night Manager and Duty Management team.
• Lead in hotel emergency procedures and ensure safety compliance.
• Communicate clearly with a variety of people.
• Collaborate across teams to solve problems as the business grows.

Skills

Night shift

Communication

Customer service

Decision making under pressure

First Aid

RSA Certificate

Brand ambassador

Education

Hospitality qualification or equivalent

Job description

Holiday Inn Express Sunshine Coast is hiring an Assistant Night Manager to join a dynamic team on the night shift. You will work with the Night Manager to deliver exceptional guest experiences and ensure smooth operations across front-of-house duties.

You will be responsible for scheduling, coordinating activities, and leading in emergencies, while maintaining brand standards and a high level of service. The role suits a proactive, organized professional who communicates effectively.