Night Manager

Dorsett Gold Coast Hotel; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Dorsett Gold Coast is seeking an experienced Night Manager to lead our overnight operations and ensure top-tier service around the clock. Reporting to the Front Office Manager, you will supervise the overnight Front Office team, handle guest inquiries, and manage night audits and system rollovers.

With strong leadership, communication and problem-solving skills, you will maintain service standards, respond to incidents, and upsell opportunities within the Night program to enhance revenue while

Qualifications

• Proven leadership in hotel front office environments.
• Strong knowledge of front office procedures and guest service.
• Experience leading overnight teams and delivering consistent service.

Responsibilities

• Oversee overnight hotel operations, ensuring exceptional service and standards.
• Lead overnight Front Office team and provide guidance across shifts.
• Manage night audit procedures and ensure accurate financial reconciliations.
• Handle guest inquiries, complaints and service recovery while maintaining calm under pressure.

Skills

Leadership

Front Office operations

Guest service excellence

Communication skills

Night management

Tools

Opera PMS

Job description

Dorsett Gold Coast is looking for an experienced Night Manager to take the lead in our overnight operations and ensure our guests receive the highest level of service around the clock.

Dorsett Gold Coast is a stylish and contemporary hotel in the heart of Broadbeach, offering modern facilities, breathtaking views and genuine hospitality. As part of the globally recognised Dorsett brand, we are committed to delivering memorable stays and exceptional service.

About the Role

Reporting to the Front Office Manager, the Night Manager is responsible for overseeing the hotel's overnight operations, leading the overnight Front Office team and acting as the senior management representative on duty.

You will play an important role in ensuring the smooth running of the hotel, maintaining guest satisfaction, overseeing night audit procedures and managing any operational matters that arise throughout the night.

Key Responsibilities

• Oversee overnight hotel operations, ensuring exceptional service and operational standards are maintained.
• Lead, support and motivate the overnight Front Office team.
• Manage guest enquiries, complaints and service recovery situations.
• Oversee night audit procedures, financial reconciliations and daily system rollover.
• Maintain hotel security and respond to incidents and emergencies as required.
• Oversee guest arrivals, departures, VIP arrangements and special requests.
• Manage valet parking operations and ensure guest vehicles are handled safely.
• Monitor guest feedback and ensure appropriate follow-up through ReviewPro.
• Champion Dorsett Your Rewards and identify opportunities to upsell and drive revenue.
• Ensure effective communication and handovers between shifts and departments.

About You

To be successful in this role, you will bring:

• A minimum of two years' experience in a similar leadership role within a 4- or 5-star hotel.
• Strong knowledge of Front Office operations and hotel procedures.
• Previous experience with night audit and Opera PMS.
• Proven leadership skills, with the ability to motivate and support a team.
• Excellent communication, problem-solving and decision‑making skills.
• A genuine passion for guest service and creating memorable experiences.
• The ability to work autonomously and remain calm under pressure.
• Flexibility to work overnight shifts, weekends and public holidays.

Why Join Dorsett Gold Coast?

At Dorsett Gold Coast, our people are at the heart of everything we do. As part of the globally recognised Dorsett Hospitality International group, you'll join a supportive team that values collaboration, service excellence and professional development. We offer a vibrant workplace where you can grow your career while creating memorable dining experiences for our guests.