Live-on site Assistant Hotel Manager – Surfers Paradise
Vision Hotels
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Benefits offered by this job
Job summary
Vision Hotels is seeking a hands-on Assistant Hotel Manager to join our Surfers Paradise property. This live-on-site role supports the Hotel Manager in day-to-day operations, guides a diverse team, and ensures guests have an outstanding stay.
With 2+ years in supervision, you’ll lead and train staff, manage guest inquiries, drive occupancy and revenue, and uphold WHS and presentation standards at Vision Hotels.
Qualifications
- 2+ years in a supervisory or assistant management role in hotels, resorts or serviced apartments.
- Strong leadership skills with a calm and practical approach under pressure.
- Excellent customer service and communication skills.
Responsibilities
- Support the Hotel Manager across all areas of operations, and take charge when they're off-site.
- Lead, roster, train and motivate front office, housekeeping and maintenance staff.
- Handle guest enquiries, feedback and complaints quickly and professionally.
- Look after reservations, check-ins and check-outs, and help drive occupancy and revenue.
- Keep an eye on budgets, costs, stock and supplier relationships.
- Keep the property up to Vision Hotels' standards for presentation, maintenance and WHS.
- Be on call for after-hours issues and emergencies, on a rostered basis.
Skills
Tools
Job description
$80,000 + super + free on-site accommodation
Vision Hotels is in the heart of Surfers Paradise, steps from the beach and the best of the Gold Coast. We're a close-knit team that takes pride in giving guests a great stay, and we're looking for a hands-on Assistant Hotel Manager to join us.
This is a live-on-site position, so it suits someone who loves hospitality and wants to be at the centre of the action. You'll work alongside the Hotel Manager to run day-to-day operations, lead the team, and make sure every guest leaves happy.
Support the Hotel Manager across all areas of operations, and take charge when they're off-site
Lead, roster, train and motivate front office, housekeeping and maintenance staff
Handle guest enquiries, feedback and complaints quickly and professionally
Look after reservations, check-ins and check-outs, and help drive occupancy and revenue
Keep an eye on budgets, costs, stock and supplier relationships
Keep the property up to Vision Hotels' standards for presentation, maintenance and WHS
Be on call for after-hours issues and emergencies, on a rostered basis
2+ years in a supervisory or assistant management role in hotels, resorts or serviced apartments
Strong leadership skills, with a calm and practical approach under pressure
Excellent customer service and communication skills
Experience with property management systems is a plus
Comfortable with a rotating roster that includes weekends and public holidays
$80,000 base salary + superannuation
Live and work in Surfers Paradise, one of Australia's best beach lifestyles
A supportive team and room to grow into a Hotel Manager role
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