Assistant Manager - Ningi

Sercanto; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Sercanto is seeking an energetic Assistant Store Manager to support the Ningi store, Queensland, with a strong focus on customer satisfaction and team leadership. The role requires hands-on management across shifts, including opening and closing duties, with a commitment to high service standards and food safety.

Reliable transport is essential for early starts. The successful candidate will bring prior food service or retail experience, excellent communication, and the ability to mentor staff

Qualifications

• Experience in food service/retail environments and a commitment to customer satisfaction.
• Ability to lead by example, motivate a team and maintain high energy across shifts.
• Strong organisational skills and effective communication with staff and customers.

Responsibilities

• Ensure customer service excellence as the top priority.
• Maintain highest standards of food safety and store cleanliness.
• Open and close the store as required.
• Train, supervise, mentor and coach team members.
• Manage stock, rotation, and minimise wastage.
• Implement store policies and back-office tasks.
• Maintain health and safety and food safety knowledge.

Skills

Customer service

Leadership

Food service experience

Time management

Team building

Reliability

Job description

With 16 Boutique Pie Bakery Stores across South East Queensland and Northern NSW, we are known for our excellence in customer service and high-quality product offerings.

We are currently seeking an enthusiastic Assistant Store Manager with high energy and a demonstrated focus on customer satisfaction, to assist the Store Manager at our Ningi store. We are located less than 15 minutes from Caboolture and Morayfield, on the way to Bribie Island.

The successful candidate will:

• Already have experience within the food service/retail industry.
• Display warmth and enthusiasm, with a friendly positive outlook and a can-do attitude.
• Be able to lead by example & bring out the best in their team.
• Be flexible, adaptable, reliable and very much hands-on.

This position is based on a rotating roster working a range of shifts between the hours of 4am and 8.00pm over seven days (working every second weekend). Due to the early morning start times your own transport is essential.

Duties will include:

• Ensuring excellence in customer service as the #1 priority
• Ensuring the highest standards of food safety and store cleanliness
• Opening and closing the store
• Training, supervising, mentoring and coaching team members
• Coffee making
• Management of stock including rotation, quality assurance and minimising wastage
• Implementing operational policies and back office administration
• Maintaining knowledge & understanding of Workplace Health & Safety & Food Safety
• Promoting a positive work environment that encourages team members to grow, be challenged and have fun!

Essential Skills / Attributes:

• Available to work weekends and during school hours
• Preferably a minimum of 2 years previous food service experience
• Customer service focused with the ability to engage new customers and foster returning customer relationships
• Highly organised with great time management and communication skills
• Self-motivated, flexible, reliable and honest
• Ability to build strong relationships within the store team & greater network as well as with customers, suppliers and contractors
• Ability to inspire and motivate a team and lead by example
• Willingness & ability to strive for & achieve store Key Performance Indicators
• Offering excellent working conditions, career advancement opportunities, a friendly, dynamic working environment and a positive team culture.

We thank all applicants in advance for their interest in this position and advise that only shortlisted candidates will be contacted.