Assistant Manager - Moama West

Discovery Parks; Moama; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free accommodation

Utilities included

Bonus scheme

Professional growth opportunities

Discounts on accommodation at over 300

Job summary

Discovery Parks Moama West is seeking an Assistant Manager to help lead daily park operations, guest check-ins, reservations and accounts, and to support the Manager when needed. This role emphasizes delivering top-tier guest service, managing budgets and revenue, training the team, and contributing to marketing efforts to attract new guests, while remaining flexible for weekend and after-hours shifts.

Experience in hospitality, retirement village, or lifestyle communities is preferred, with

Qualifications

• Experience in hospitality/accommodation management OR retirement village, lifestyle community or holiday park.
• Proven people leadership with focus on training and development.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS or similar reservations systems.
• Excellent communication and customer-centric approach.
• Flexibility and availability for weekend and after hours shifts.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

People leadership

Budget management

Guest service

Communication

Reservations systems (RMS)

Tools

RMS

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Moama West offers a unique blend of holiday accommodation and permanent community living. We're searching for an Assistant Manager who enjoys building relationships, creating community and supporting the daily operations of a close-knit park.

This role is ideal for someone with experience in retirement villages, lifestyle communities, residential communities or accommodation management who enjoys working with permanent residents just as much as holiday guests.

About The Role

Your responsibilities will include but are not limited to:

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About You

We are looking for a superstar individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experience or similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.