Assistant Manager

G'day Group; Moama; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free accommodation and utilities

Two-bedroom accommodation

Bonus scheme

Professional growth

Discounts on stays

Service awards

Employee Assistance Program

Job summary

G’day Group’s Discovery Parks – Moama is seeking an experienced Assistant Manager to be the operational backbone of our front office. This office-focused leadership role thrives on organisation, people leadership and delivering exceptional guest experiences.

You’ll work with the Park Manager to oversee day-to-day reception operations and guide a small team across two parks. Responsibilities include managing daily operations and after-hours callouts, overseeing guest check-ins, reservations and

Qualifications

• Proven experience in hospitality/accommodation management.
• People leadership with training focus.
• Strong financial management and budgeting experience.
• Tech savvy with RMS or similar reservations systems.
• Excellent communication and interpersonal skills.
• Flexibility and weekend/after-hours shifts.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

Hospitality management

People leadership

Budget oversight

Reservations systems

Customer service

Flexibility

Education

Diploma in Hospitality

Tools

RMS

Job description

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Located on the banks of the Murray River, Discovery Parks - Moama offers a relaxed riverside lifestyle in one of Australia's most popular holiday destinations. The park features a mix of cabins, caravan and camping sites, with an on-site manager's residence and easy access to the Murray region's wineries, restaurants, golf courses and outdoor recreation attractions.

About the Role

we're looking for an experienced Assistant Manager to become the operational backbone of our front office. This is an office-focused leadership role, perfect for someone who thrives on organisation, people leadership and delivering exceptional guest experiences.

Working closely with the Park Manager, you'll oversee the day-to-day operation of reception while helping lead a team across two neighbouring Discovery Parks. You'll be trusted to make decisions, support the wider team and step into leadership whenever required.

Your responsibilities will include but are not limited to:

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About you

We are looking fora superstar individualwho can contribute to the smooth running of the park and who hasthe ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experienceor similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Two-bedroom accommodation provided at nearby Discovery Parks Maidens Inn (approximately two minutes from the park).
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.