Assistant Manager - Moama West

Discovery Workstay; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Free accommodation and utilities

Bonus scheme (quarterly & annual)

Professional growth opportunities

Discounts at over 300 G'day parks

Service recognition awards

Employee Assistance Program

Job summary

Discovery Parks Moama West is seeking an Assistant Manager to oversee daily operations, guest services, and budgeting within a close-knit park. The role emphasizes leadership, revenue-focused decisions, and strong guest relations to support both holiday guests and permanent residents.

The ideal candidate will have hospitality management experience, team leadership skills, and proficiency with RMS or similar reservation systems, with flexibility for weekends and after-hours shifts.

Qualifications

• Proven experience in hospitality/accommodation management or related community settings.
• Strong people leadership with a focus on training and development.
• Solid financial management and budget oversight experience.
• Tech savvy with RMS or similar reservations systems.
• Excellent communication and customer-centric approach.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and lead the team.
• Contribute to marketing efforts to attract guests.

Skills

People leadership

Budget oversight

Financial management

Guest service focus

Reservations systems (RMS)

Weekend/after-hours flexibility

Tools

RMS

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Moama West offers a unique blend of holiday accommodation and permanent community living. We're searching for an Assistant Manager who enjoys building relationships, creating community and supporting the daily operations of a close-knit park.

This role is ideal for someone with experience in retirement villages, lifestyle communities, residential communities or accommodation management who enjoys working with permanent residents just as much as holiday guests.

About the Role

Your responsibilities will include but are not limited to:

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About you

We are looking fora superstar individualwho can contribute to the smooth running of the park and who hasthe ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experienceor similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.