Assistant Manager - Moama West

G'day Group; Moama; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free accommodation and utilities

Bonus scheme (quarterly & annual)

Professional growth opportunities

Discounts on stays at 300+ parks

Service recognition awards

Employee Assistance Program

Job summary

G'day Group operates Discovery Parks Moama West in Australia and seeks an Assistant Manager who builds community, guides daily operations, and supports park staff. The role suits someone with hospitality management experience and a passion for delivering exceptional guest experiences.

The incumbent will lead operations in the Manager's absence, oversee check-ins, budgeting, and revenue strategies, and partner with marketing to attract new guests while ensuring high service standards for both

Qualifications

• Proven experience in hospitality/accommodation management or retirement village, lifestyle community, residential community or holiday park.
• People leadership skills with a focus on training and development.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS experience or similar reservations systems.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Flexibility and availability for weekend and after hours shifts.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

People leadership

Financial management

Communication

RMS experience

Flexibility

Tools

RMS

Job description

About Us G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

About Us G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Moama West offers a unique blend of holiday accommodation and permanent community living. We're searching for an Assistant Manager who enjoys building relationships, creating community and supporting the daily operations of a close-knit park.

This role is ideal for someone with experience in retirement villages, lifestyle communities, residential communities or accommodation management who enjoys working with permanent residents just as much as holiday guests.

About The Role

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About You

We are looking for a superstar individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experience or similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.