Assistant Manager - Member Experience

Derrimut 247 Gym; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Complimentary all-access gym member

Ongoing training and development

Résumé du poste

Derrimut 24:7 Gyms is seeking a dynamic Gym Assistant Manager to support the Gym Manager in daily operations across the gym, Retail and Nutrition Bar, and to act as site lead in the Manager’s absence. The role requires hands-on leadership to manage shifts, drive member engagement, and uphold service standards.

The successful candidate will coach staff, support recruitment and rostering, and ensure exceptional customer experiences while achieving operational and commercial targets.

Qualifications

• Eligibility: 18 years or older.
• Unlimited working rights in Australia.
• Valid driver’s license.

Responsabilités

• Oversee 24/7 gym operations and carry site duties during shifts.
• Supervise Customer Service Representatives and Cleaners; assist with rostering and staff development.
• Resolve member concerns promptly; respond to emails, social media, and reviews.

Connaissances

Leadership

Management experience

Sales capability

Customer service

Communication

Integrity

Description du poste

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on Gym Assistant Manager to support the Gym Manager in the day-to-day operation of the gym, Retail and Nutrition Bar, and take responsibility for the site in the Manager’s absence.

This is a hands-on leadership role, responsible for leading shifts, supporting and developing Customer Service Representatives and Cleaners, resolving member concerns, and driving membership and retail sales.

The Assistant Manager plays a key role in maintaining high standards of customer service, cleanliness, presentation, and operational excellence, while supporting the team to achieve its operational and commercial targets.

Our facilities operate in a 24/7 environment, and flexibility to work varied hours (24/7), including weekends and public holidays, is essential.

Key Responsibilities

Your responsibilities will include, but are not limited to:

Operational Management:

• Support the Manager in overseeing 24/7 gym operations and take full carriage of the site during rostered shifts and in the Manager’s absence.
• Complete opening, closing and shift-handover procedures, ensuring all checklists are met.
• Identify and resolve operational issues promptly, escalating to the Manager or Operations Team where required.

Staff Management:

• Supervise and support Customer Service Representatives and Cleaners, ensuring effective task completion.
• Assist the Manager with recruitment, onboarding, rostering and staff development.
• Provide day-to-day coaching and feedback and support the Manager in performance reviews and formal performance management.
• Contribute to team meetings and deliver on-job training to enhance staff skills and knowledge.

Customer Service:

• Resolve member issues swiftly to ensure satisfaction, including responding to emails, social media comments, and Google reviews.
• Foster a welcoming environment by greeting members and visitors warmly and addressing their needs effectively.

Membership, Retail, and Nutrition Bar:

• Drive sales across memberships, supplements, apparel, accessories, and consumables to meet individual and team targets.
• Ensure the retail area is well-stocked, properly ticketed, and meets checklist standards.
• Support Nutrition Bar operations, ensuring compliance with food safety standards, cleanliness, and timely stock replenishment.

Cleanliness and Maintenance:

• Ensure the presentation and cleanliness of the gym, retail, and Nutrition Bar areas, creating a safe and inviting environment.
• Coordinate with gym staff to address incidents, maintenance issues, or equipment malfunctions, working with the Operations Team to maximise efficiency.

Administrative Duties:

• Complete assigned administrative tasks, including scheduled reporting and maintaining accurate records.
• Track and report attendance for Group Fitness (GF) and Pilates classes, manage instructor coverage, and communicate timetable changes.
• Oversee email communications, ensuring timely action and responses.

Event and Meeting Participation:

• Attend meetings and gym events as required and deputise for the Manager where directed.

About You

You are a dynamic and outgoing leader who inspires and motivates your team while driving business performance. You bring:

• A dynamic and engaging leadership style with the ability to inspire teams.
• Proven management experience, in the fitness industry preferred
• A passion for health and fitness, with strong knowledge of industry trends.
• Strong understanding of sales, meeting KPIs, customer service, and member engagement.
• Excellent communication and interpersonal skills.
• High integrity, professionalism, and accountability.

To be eligible, you must have:

• Availability to work flexible hours in a 24/7 environment.
• Must be 18 years or older.
• Unlimited working rights in Australia.
• Valid driver’s license.

What We Offer

• Competitive salary + superannuation.
• Ongoing training and development in people management, leadership, and operational excellence.
• Opportunities to grow within a supportive, dynamic, and high-performing team environment.
• Complimentary all-access gym membership.

Only shortlisted applicants will be contacted.

Commitment to Diversity:

Derrimut 247 Gym values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage.