Assistant Manager - Member Experience

Derrimut 247 Gym; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary all-access gym member

Competitive salary + superannuation

Job summary

Derrimut 24:7 Gyms in Adelaide is seeking a Gym Assistant Manager to support the Gym Manager in day-to-day operations across the gym, Retail and Nutrition Bar, and to cover the site in the Manager’s absence.

This hands-on leadership role requires you to lead shifts, develop staff, drive memberships and retail sales, and maintain high standards of service, cleanliness and presentation in a 24/7 environment.

Qualifications

• Proven management experience, preferably in the fitness industry.
• Availability to work a 24/7 environment, including weekends and public holidays.
• Strong leadership, communication and customer service skills.

Responsibilities

• Oversee 24/7 gym operations and act as site lead in the Manager's absence.
• Complete opening, closing and shift-handover procedures.
• Identify and resolve operational issues promptly and escalate when required.
• Supervise and support Customer Service Representatives and Cleaners.
• Assist with recruitment, onboarding, rostering and staff development.
• Provide coaching and feedback and support performance reviews.
• Deliver on-the-job training to enhance staff skills and knowledge.
• Resolve member issues swiftly and respond to emails, social media, and reviews.
• Drive membership and retail sales to meet targets.
• Ensure cleanliness, presentation and safety across the gym, Retail and Nutrition Bar.
• Coordinate with gym staff to address incidents and maintenance issues.
• Complete administrative tasks, including reporting and attendance tracking.

Skills

Leadership

Customer service

Sales

Communication

Job description

Windsor Gardens, South Australia 5087, Australia

Full-time Permanent Associate

Posted 07 Oct 2026

Description

About the Organisation

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on Gym Assistant Manager to support the Gym Manager in the day-to-day operation of the gym, Retail and Nutrition Bar, and take responsibility for the site in the Manager’s absence.

This is a hands-on leadership role, responsible for leading shifts, supporting and developing Customer Service Representatives and Cleaners, resolving member concerns, and driving membership and retail sales.

The Assistant Manager plays a key role in maintaining high standards of customer service, cleanliness, presentation, and operational excellence, while supporting the team to achieve its operational and commercial targets.

Our facilities operate in a 24/7 environment, and flexibility to work varied hours (24/7), including weekends and public holidays, is essential.

Key Responsibilities

Your responsibilities will include, but are not limited to:

Operational Management:

• Support the Manager in overseeing 24/7 gym operations and take full carriage of the site during rostered shifts and in the Manager’s absence.


• Complete opening, closing and shift-handover procedures, ensuring all checklists are met.


• Identify and resolve operational issues promptly, escalating to the Manager or Operations Team where required.

Staff Management:

• Supervise and support Customer Service Representatives and Cleaners, ensuring effective task completion.


• Assist the Manager with recruitment, onboarding, rostering and staff development.


• Provide day-to-day coaching and feedback and support the Manager in performance reviews and formal performance management.


• Contribute to team meetings and deliver on-the-job training to enhance staff skills and knowledge.

Customer Service:

• Resolve member issues swiftly to ensure satisfaction, including responding to emails, social media comments, and Google reviews.


• Foster a welcoming environment by greeting members and visitors warmly and addressing their needs effectively.

Membership, Retail, and Nutrition Bar:

• Drive sales across memberships, supplements, apparel, accessories, and consumables to meet individual and team targets.


• Ensure the retail area is well-stocked, properly ticketed, and meets checklist standards.


• Support Nutrition Bar operations, ensuring compliance with food safety standards, cleanliness, and timely stock replenishment.

Cleanliness and Maintenance:

• Ensure the presentation and cleanliness of the gym, retail, and Nutrition Bar areas, creating a safe and inviting environment.


• Coordinate with gym staff to address incidents, maintenance issues, or equipment malfunctions, working with the Operations Team to maximise efficiency.

Administrative Duties:

• Complete assigned administrative tasks, including scheduled reporting and maintaining accurate records.


• Track and report attendance for Group Fitness (GF) and Pilates classes, manage instructor coverage, and communicate timetable changes.


• Oversee email communications, ensuring timely action and responses.

Event and Meeting Participation:

• Attend meetings and gym events as required and deputise for the Manager where directed.

About You

You are a dynamic and outgoing leader who inspires and motivates your team while driving business performance. You bring:

• A dynamic and engaging leadership style with the ability to inspire teams.


• Proven management experience, in the fitness industry preferred


• A passion for health and fitness, with strong knowledge of industry trends.


• Strong understanding of sales, meeting KPIs, customer service, and member engagement.


• Excellent communication and interpersonal skills.


• High integrity, professionalism, and accountability.

To be eligible, you must have:

• Availability to work flexible hours in a 24/7 environment.


• Must be 18 years or older.


• Unlimited working rights in Australia.


• Valid driver’s license.

What We Offer

• Competitive salary + superannuation.


• Ongoing training and development in people management, leadership, and operational excellence.


• Opportunities to grow within a supportive, dynamic, and high-performing team environment.


• Complimentary all-access gym membership.

Commitment to Diversity:

Derrimut 247 Gym values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage.