Customer Service Representative (2pm -10pm)

Derrimut 247 Gym; City of Melbourne; On-site; AUD 42,000 - 52,000; Full time

Job summary

Derrimut 24:7 Gyms in Melbourne is seeking a Customer Service Representative for a 2pm–10pm shift. You will assist visitors, drive memberships and product sales, and help run nutrition bars and classes while maintaining a high-energy gym environment.

The role requires enthusiasm for health and fitness, a customer-service mindset, and a readiness to support administrative tasks and promotions. Prior CSR/retail experience is preferred.

Qualifications

• Experience in customer service or retail.
• Track record of meeting KPIs and sales targets.
• Passion for health and fitness.
• Must be 18 years or older.
• Willingness to obtain First Aid, CPR and Food Safety where required.

Responsibilities

• Provide exceptional customer service to visitors/members by addressing inquiries, complaints and issues promptly.
• Drive sales across memberships, supplements, apparel, accessories and consumables to meet targets.
• Demonstrate understanding of Derrimut 24:7 offerings.
• Prepare and serve smoothies, coffees, and other beverages.
• Maintain cleanliness and uptake of facility and workstations.
• Support administrative tasks, data entry, filing, and inventory records.
• Assist in events/promotions and class offerings.

Skills

Customer service

Sales experience

Retail experience

Health & Fitness passion

Job description

Customer Service Representative (2pm -10pm)

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on customer service representative. This is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration & membership sales.

Position Overview

• Provide exceptional customer service to visitors/members by addressing customer inquiries, complaints and issues promptly.
• Drive sales across memberships, supplements, apparelaccessories and consumables to achieve individual and team sales targets.
• Demonstrate Strong understanding of Derrimut 24:7 offerings
• Prepare and serve smoothies, coffees, and other beverages
• Maintain cleanliness and uptake of facility and workstations
• Support administrative tasks, data entry, filing, and maintaining inventory records
• Assisting in Events/Promotions and Class offerings

Our Ideal Candidate

• Previous CSR, Sales and Retail experience
• Passionate about Health & Fitness
• Proven experience in achieving KPIs and Sales Targets.
• Must be 18 years of age
• Unlimited Working Rights
• Current First Aid & CPR Certification (willing to obtain)
• Food Safety Certificate (willing to obtain)

Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.