Customer Service Representative (2Pm -10Pm)

Derrimut 24:7 Gym; City of Melbourne; On-site; AUD 42,000 - 56,000; Full time

Job summary

Derrimut 24:7 Gyms is seeking a motivated customer service representative to deliver outstanding member experiences, drive sales across memberships and products, and support gym operations.

The role focuses on serving beverages, maintaining facilities, data entry, and assisting with events and promotions while aiming to meet KPI targets.

Qualifications

• Demonstrated customer service experience in CSR or retail.
• Proven ability to meet or exceed sales KPIs and targets.
• Passion for health and fitness and member-first mindset.

Responsibilities

• Provide exceptional customer service to visitors and members.
• Drive sales across memberships, supplements, apparel and consumables.
• Demonstrate strong understanding of Derrimut 24:7 offerings.
• Prepare and serve smoothies, coffees and other beverages.
• Maintain cleanliness and upkeep of facility and workstations.
• Support administrative tasks, data entry, and inventory records.
• Assist in events, promotions and class offerings.

Skills

CSR experience

Sales targets

Customer service

Retail experience

Health & Fitness

Education

High school diploma or equivalent

Tools

POS systems

Inventory management

Job description

Job Description

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on customer service representative. This is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration & membership sales.

Position Overview

• Provide exceptional customer service to visitors/members by addressing customer inquiries, complaints and issues promptly.
• Drive sales across memberships, supplements, apparel accessories and consumables to achieve individual and team sales targets.
• Demonstrate Strong understanding of Derrimut 24:7 offerings
• Prepare and serve smoothies, coffees, and other beverages
• Maintain cleanliness and uptake of facility and workstations
• Support administrative tasks, data entry, filing, and maintaining inventory records
• Assisting in Events/Promotions and Class offerings

Our Ideal Candidate

• Previous CSR, Sales and Retail experience
• Passionate about Health & Fitness
• Proven experience in achieving KPIs and Sales Targets.
• Must be 18 years of age
• Unlimited Working Rights
• Driver license
• Current First Aid & CPR Certification (willing to obtain)
• Food Safety Certificate (willing to obtain)