Customer Service Representative

Derrimut 247 Gym; City of Greater Dandenong; On-site; AUD 30,000 - 39,000; Part time

Job summary

Derrimut 24:7 Gyms invites an enthusiastic customer service representative to join a dynamic, fitness-focused team. You will deliver excellent service to visitors and members, drive membership and product sales, and support gym operations and events.

Role includes serving beverages, maintaining facilities, handling administrative tasks, and promoting classes. Applicants should have CSR/sales experience, a passion for health and fitness, and be 18+ with working rights.

Qualifications

• Previous CSR, Sales and Retail experience
• Passionate about Health & Fitness
• Proven experience in achieving KPIs and Sales Targets.
• Must be 18 years of age
• Unlimited Working Rights
• Current First Aid & CPR Certification (willing to obtain)
• Food Safety Certificate (willing to obtain)

Responsibilities

• Provide exceptional customer service to visitors/members by addressing inquiries and issues promptly.
• Drive sales across memberships, supplements, apparel/accessories and consumables to meet targets.
• Demonstrate strong understanding of Derrimut 24:7 offerings.
• Prepare and serve smoothies, coffees, and other beverages.
• Maintain cleanliness and uptake of facility and workstations.
• Support administrative tasks, data entry, filing and inventory records.
• Assist in events/promotions and class offerings.

Skills

Customer service

Sales targets

Retail experience

Health & Fitness passion

Education

First Aid & CPR Certification

Food Safety Certificate

Job description

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on customer service representative. This is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration & membership sales.

Position Overview

• Provide exceptional customer service to visitors/members by addressing customer inquiries, complaints and issues promptly.
• Drive sales across memberships, supplements, apparelaccessories and consumables to achieve individual and team sales targets.
• Demonstrate Strong understanding of Derrimut 24:7 offerings
• Prepare and serve smoothies, coffees, and other beverages
• Maintain cleanliness and uptake of facility and workstations
• Support administrative tasks, data entry, filing, and maintaining inventory records
• Assisting in Events/Promotions and Class offerings

Our Ideal Candidate

• Previous CSR, Sales and Retail experience
• Passionate about Health & Fitness
• Proven experience in achieving KPIs and Sales Targets.
• Must be 18 years of age
• Unlimited Working Rights
• Current First Aid & CPR Certification (willing to obtain)
• Food Safety Certificate (willing to obtain)

Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.