Assistant Manager - Elevate Customer Experience

Liverpool University Hospitals Nhs Foundation Trust; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Merrylands Foot Locker in Merrylands is seeking an Assistant Manager to lead the team and drive excellent customer service. You will coach staff, manage daily operations and uphold retail standards across sales, merchandising and guest experiences.

Join a dynamic, fast-paced environment in Sydney, where flexible hours including nights and weekends are common. You will collaborate with leadership to achieve sales goals and foster an inclusive team culture.

Qualifications

• Demonstrated leadership with at least 1 year in customer-facing sales.
• Confident in engaging customers to deliver elevated service.
• Able to work flexible hours including nights, weekends, holidays.
• Strong ethics, integrity and trust.

Responsibilities

• Coach and motivate the team to deliver exceptional customer service.
• Ensure high customer satisfaction by knowing products and collaborating with colleagues.
• Deliver sales targets, customer experience, merchandising and operations.
• Bridge between customers, sales associates and store leadership.
• Learn and share product knowledge and trends with customers.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive, inclusive work environment.

Skills

Leadership

Customer service

Team motivation

Sales goals

Adaptability

Coaching

Job description

Merrylands Foot Locker in Merrylands is seeking an Assistant Manager to lead the team and drive excellent customer service. You will coach staff, manage daily operations and uphold retail standards across sales, merchandising and guest experiences.

Join a dynamic, fast-paced environment in Sydney, where flexible hours including nights and weekends are common. You will collaborate with leadership to achieve sales goals and foster an inclusive team culture.