Store Lead: Customer Experience & Operations

Foot Locker; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Foot Locker in Sydney is seeking a Store Manager to lead daily operations and drive exceptional customer experiences. You will coach your team, manage inventory, and partner with store leadership to meet sales and profit goals.

You’ll demonstrate strong leadership, a customer-first mindset, and the ability to adapt in a fast-paced retail environment, including nights, weekends, and holidays.

Qualifications

• Proven leadership in a customer-facing sales setting.
• Confident engaging customers to deliver elevated experience.
• Motivated by delivering great results through customer interaction.
• Responds effectively to changing omni-channel retail demands.
• Initiates completion of tasks without supervision.
• Strong math and analytical thinking for profit and inventory control.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service.
• Ensuring high levels of customer satisfaction through product knowledge and teamwork.
• Delivering sales, customer experience, merchandising, and operational expectations.
• Acting as a partner between customers, sales associates and store leadership.
• Learning and sharing product knowledge and current trends to fit customer needs.
• Maintaining awareness of product knowledge and upcoming trends.
• Contributing to a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales-driven

Adaptability

Job description

Foot Locker in Sydney is seeking a Store Manager to lead daily operations and drive exceptional customer experiences. You will coach your team, manage inventory, and partner with store leadership to meet sales and profit goals.

You’ll demonstrate strong leadership, a customer-first mindset, and the ability to adapt in a fast-paced retail environment, including nights, weekends, and holidays.