Retail Assistant Manager: Elevate CX & Sales

Foot Locker; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Foot Locker in Perth seeks an energetic Store Leader to guide our team in delivering outstanding in-store Customer Experience. You’ll oversee store operations, training, employee management, visual merchandising, and asset protection, and in the absence of the Store Manager you will assume all duties.

Your performance will be measured by your ability to drive sales and maximize profit through coaching, product knowledge, and a positive, inclusive team culture across an omni-channel retail

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks or activities without necessary supervision.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Leadership

Customer service

Sales oriented

Analytical thinking

Ethics & integrity

Flexibility

Job description

Foot Locker in Perth seeks an energetic Store Leader to guide our team in delivering outstanding in-store Customer Experience. You’ll oversee store operations, training, employee management, visual merchandising, and asset protection, and in the absence of the Store Manager you will assume all duties.

Your performance will be measured by your ability to drive sales and maximize profit through coaching, product knowledge, and a positive, inclusive team culture across an omni-channel retail