Assistant Manager: Elevate Customer Experience & Store Ops

Foot Locker; City of Maribyrnong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Foot Locker in Australia is seeking a store leader who will coach and mentor the team to deliver outstanding customer experiences and drive sales. In the absence of the Store Manager, you will assume all managerial duties and manage store operations, training, visual merchandising and asset protection to maximize profit.

You will engage customers, stay knowledgeable about products and trends, and collaborate with colleagues to uphold high service standards and a positive, inclusive work

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Leadership

Customer service

Sales coaching

Omni-channel retail

Initiative

Analytical skills

Integrity

Availability

Job description

Foot Locker in Australia is seeking a store leader who will coach and mentor the team to deliver outstanding customer experiences and drive sales. In the absence of the Store Manager, you will assume all managerial duties and manage store operations, training, visual merchandising and asset protection to maximize profit.

You will engage customers, stay knowledgeable about products and trends, and collaborate with colleagues to uphold high service standards and a positive, inclusive work