Assistant Manager, Customer Experience & Store Ops

Foot Locker; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Foot Locker Canterbury-Bankstown, a leader in athletic retail, seeks an enthusiastic supervisor to guide daily store operations and deliver a superior customer experience.

You will coach the team, manage sales and service delivery, and coordinate with store leadership to meet targets while maintaining store standards. Availability includes nights, weekends, and holidays as needed to support peak periods.

Qualifications

• Proven leadership with 1+ year in a customer-facing sales setting.
• Confident engaging customers to deliver elevated experience.
• Adaptable to a fast-changing omni-channel retail environment.

Responsibilities

• Coaching and motivating your team to drive sales and customer service excellence.
• Ensuring high customer satisfaction through product knowledge and collaboration with colleagues.
• Achieving sales targets and delivering merchandising, visual and operational standards.
• Acting as a liaison between customers, sales associates and store leadership.
• Learning and sharing product knowledge to meet customer needs.
• Maintaining awareness of product knowledge and trends to support selling.
• Contributing to a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales focus

Team coaching

Operations knowledge

Job description

Foot Locker Canterbury-Bankstown, a leader in athletic retail, seeks an enthusiastic supervisor to guide daily store operations and deliver a superior customer experience.

You will coach the team, manage sales and service delivery, and coordinate with store leadership to meet targets while maintaining store standards. Availability includes nights, weekends, and holidays as needed to support peak periods.