Retail Store Experience Lead

Foot Locker, Inc.; City Of Stirling; On-site; AUD 60,000 - 70,000; Full time

Job summary

Foot Locker, Inc. in Australia (WA) seeks a Store Supervisor to lead the team and deliver exceptional in-store customer experiences.

You’ll oversee store operations, training, employee management, visual merchandising, and asset protection, and assume all managerial duties in the Store Manager’s absence. You will drive sales and profitability while maintaining high product knowledge to meet customer needs, contributing to a positive, inclusive work environment.

Qualifications

• At least 1 year of leadership in a customer-facing sales setting.
• Confident in engaging customers to deliver an elevated experience.
• Motivated by achieving results through customer interactions.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and service.
• Ensure high customer satisfaction with product knowledge and service.
• Meet sales, customer experience, merchandising, and operational targets.
• Act as a liaison between customers, sales associates, and store leadership.
• Learn and share expertise on products and trends to meet customer needs.
• Maintain awareness of product knowledge and evolving trends.
• Support a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales

Coaching

Product knowledge

Job description

Foot Locker, Inc. in Australia (WA) seeks a Store Supervisor to lead the team and deliver exceptional in-store customer experiences.

You’ll oversee store operations, training, employee management, visual merchandising, and asset protection, and assume all managerial duties in the Store Manager’s absence. You will drive sales and profitability while maintaining high product knowledge to meet customer needs, contributing to a positive, inclusive work environment.