Assistant Manager — Customer Experience Leader

Foot Locker EMEA; Maroochydore; On-site; AUD 60,000 - 75,000; Full time

Job summary

Foot Locker EMEA in Maroochydore seeks a Store Manager to lead the team, oversee store operations, training, and customer experience. You will assume all managerial duties in the absence of the Store Manager and focus on driving sales and maximizing profit for the store.

You’ll coach staff, manage visual merchandising, asset protection, and be a partner between customers, sales associates and leadership, with flexible availability including nights, weekends, and holidays.

Qualifications

• Evidence of leadership experience in a customer-facing sales setting.
• Ability to coach and develop a high-performing team.
• Strong product knowledge and upselling skills.
• Flexible availability including weekends and holidays.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead-store operations and drive sales to achieve targets.
• Coach and develop team to deliver exceptional customer service.
• Ensure high customer satisfaction through product knowledge.
• Collaborate with store leadership on visual merchandising and store standards.
• Protect assets and maintain merchandising and safety standards.
• Act as a liaison between customers, staff and leadership.

Skills

Store leadership

Customer service excellence

Coaching & training

Sales analytics

Job description

Foot Locker EMEA in Maroochydore seeks a Store Manager to lead the team, oversee store operations, training, and customer experience. You will assume all managerial duties in the absence of the Store Manager and focus on driving sales and maximizing profit for the store.

You’ll coach staff, manage visual merchandising, asset protection, and be a partner between customers, sales associates and leadership, with flexible availability including nights, weekends, and holidays.