Cafe Manager

Officers Mess; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Officers Mess in Brisbane is seeking a hands-on Café Manager to lead the café operations and deliver a standout customer experience. You’ll be on the floor, guiding the team and maintaining coffee quality in a busy restaurant setting.

You’ll manage rosters, training, stock control and customer enquiries, working closely with kitchen and front-of-house leadership to ensure smooth service on a Wednesday to Sunday roster.

Qualifications

• Previous experience as Café Manager or restaurant supervisor.
• Experience leading a café team and delivering service excellence.
• Strong organisational and time-management skills.

Responsibilities

• Lead, motivate and develop the café team.
• Ensure exceptional customer service and coffee quality.
• Manage rosters, breaks and daily staffing needs.
• Train new team members and oversee stock levels.
• Coordinate with kitchen and management for smooth service.
• Open/close the venue and uphold food safety standards.

Skills

Café leadership

Team motivation

Customer service

Roster management

Staff training

Stock control

Coffee preparation

Hygiene standards

Job description

Are you a hands-on hospitality leader who loves great coffee and creating an outstanding customer experience?

We’re looking for an enthusiastic and experienced Café Manager to join our team and take the lead in the day-to-day operation of our café within a busy restaurant environment.

This is a fantastic opportunity for someone who enjoys being on the floor, leading a team, building a positive workplace culture and making sure every customer walks away having had a great experience.

About the Role

As Café Manager, you’ll be responsible for the smooth and efficient operation of the café, working closely with the broader restaurant management team.

You’ll be responsible for:

• Leading, motivating and developing the café team
• Providing exceptional customer service and setting the standard for the team
• Managing staff rosters, breaks and daily staffing requirements
• Training and onboarding new team members
• Ensuring coffee, standards are consistently maintained
• Monitoring stock levels and assisting with ordering and stock control
• Maintaining high standards of presentation, cleanliness and hygiene
• Managing customer enquiries and resolving issues professionally
• Ensuring venue policies, procedures and food safety requirements are followed
• Working closely with kitchen and restaurant management to ensure smooth service
• Opening and/or closing the venue as required
• Supporting the wider management team with the successful operation of the venue

About You

We’re looking for someone who is confident, energetic and enjoys leading from the front.

You’ll ideally have:

• Previous experience in a Café Manager, Restaurant Manager, Supervisor or similar hospitality leadership role
• Experience with making coffees and other café beverages
• Strong knowledge of café and restaurant operations
• Excellent customer service and communication skills
• Experience leading and developing a team
• Strong organisational and time-management skills
• The ability to remain calm and make good decisions during busy service periods
• A positive, hands-on approach to management
• The ability to work independently as well as part of a broader management team
• Availability to work a flexible hospitality roster, operating Wednesday to Sunday.

Why Join Us?

We’re a growing hospitality business that values great people and great service.

In return, we offer:

• A leadership role within a supportive hospitality team
• A fun and fast-paced working environment
• Opportunities for career progression
• Training and development opportunities
• Staff discounts and benefits
• A hands-on role where you can make a genuine difference
• The opportunity to be part of a growing Queensland hospitality business

Ready to take the next step?

If you’re an experienced hospitality professional who is ready to lead a team, deliver exceptional service and help drive the success of a busy café operation, we’d love to hear from you!